Voice interaction device and method for automatic terminal equipment

Abstract

The invention discloses a voice interaction device and a voice interaction method for automatic terminal equipment. The voice interaction device comprises a sound pickup unit, a voice processing unitand a communication unit, wherein the sound pickup unit is used for receiving a voice instruction sent by a user, preprocessing the voice instruction and then sending the voice instruction to the voice processing unit; the voice processing unit is used for recognizing the received voice instruction to obtain a voice recognition result and analyzing the semantic meaning of the voice recognition result according to a preset rule to obtain a business processing instruction; the voice processing unit is used for sending the business processing instruction obtained after analysis to the communication unit; the communication unit is used for sending the business processing instruction to self-service terminal equipment for business processing. Through the voice interaction device and the voice interaction method, all complete taxing procedures are completed through voice control and a tax officer does not need to touch a self-service terminal, so that in such a non-contact way, the taxing time is shortened and the taxing efficiency is improved.

Description

technical field [0001] The invention relates to the field of tax control, and more specifically, to a voice interaction device and method for automatic terminal equipment. Background technique [0002] In daily life, self-service terminal equipment is becoming more and more popular. Self-service terminal equipment can be seen in many industries such as banking, government affairs, taxation, and telecommunications. These traditional self-service equipment are usually button + touch screen contact The interactive mode requires close human intervention, manual touch control, and key input. As a medium of indirect cross-contact between self-service tax personnel, the touch screen has the risk of low hygiene and safety; and some self-service tax personnel who are not good at using electronic devices and do not know where to order, through manual self-service touch control It is often time-consuming and labor-intensive due to improper operation, and it is difficult to use it. C...

AI Technical Summary

Problems solved by technology

[0003] In order to solve the problems existing in the background technology that the existing self-service terminals have poor user experience for self-service tax personnel who are not good at using electronic devices, and there is a health and safety risk of cross-contact with touch devices, the present invention provides a self-service terminal for automatic terminals. The voice interaction device and method of the equipment; the device and method replace the original touch button interaction through voice interaction, so that the self-service tax personnel can complete a series of business operations only through voice control; the above-mentioned one A voice interaction device for automatic terminal equipment includes:

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