A notarization service quality monitoring method and device

Abstract

The invention provides a notarization service quality monitoring method and device. According to the business process of different notarization projects, the relevant problems are put forward to the users through the intelligent voice interaction technology and the corresponding materials are required to be submitted by the users, the language information is obtained by the natural language parsing technology, and the language information is inputted into the intelligent decision-making control module for user question-and-answer scoring, and it is judged whether the off-line service is neededor not. Scanning the content of the material to obtain the material picture information, and through image recognition algorithm to extract and analyze the material text information, and the integrity of the material and damage degree score, and judge whether the off-line business is needed; according to the user's question and answer score, material integrity score and material damage degree score, the comprehensive quality score is obtained by BP neural network algorithm of intelligent decision control module, which realizes the intelligent monitoring of manual audit in notarization business, reduces the labor cost and improves the business quality.

Description

technical field [0001] The invention relates to the field of notarization, in particular to a method and device for monitoring the quality of notarization services. Background technique [0002] At present, the transformation of business in various industries to online processing needs to be streamlined, and each process must meet certain conditions before subsequent operations can be carried out. These conditions may be real-name authentication, material uploading, etc. The review of these conditions often determines the quality of the online business. At present, the review of these conditions still requires manual review, which is not only time-consuming, but manual review cannot guarantee business. Overall quality of handling. [0003] Existing process technology includes business process preprocessing and business quality evaluation technology. Business process preprocessing is just to preprocess business processes according to guided questions to simplify business pr...

AI Technical Summary

Problems solved by technology

Service quality evaluation technologies are all aimed at communication services to achieve the purpose of calculating traffic for operators, but there is no technology to monitor and evaluate the service quality of services provided to users

Moreover, the current existing technology simply puts the business process online, especially in the notarization industry. The quality of online business involves the review of data files, etc., and the business personnel need to conduct manual review offline, and the overall quality of business It is also necessary for supervisors to conduct regular audits, which is time-consuming and there are deficiencies in manual audits, which cannot fully guarantee the pass rate of the quality of business processes

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