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A method for session interaction

An interaction method and intent technology, applied in the computer field, can solve problems such as inability to support jumps and calls between multiple conversational processes, difficult interaction, and low accuracy of intent matching models.

Active Publication Date: 2019-01-18
ZHONGAN INFORMATION TECH SERVICES CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This solution has deficiencies in flexibility and accuracy, and cannot support flexible jumps and calls between multiple conversation processes, as well as real-time dynamic updated corpus templates, which makes it difficult to achieve interaction in certain scenarios, and the intention The matching model is less accurate

Method used

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  • A method for session interaction
  • A method for session interaction
  • A method for session interaction

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Embodiment Construction

[0074] In order to further elaborate the technical means and effects that the present invention adopts for reaching the intended invention purpose, below in conjunction with the accompanying drawings and preferred embodiments, the specific implementation, structure, features and effects of the present invention are described in detail as follows:

[0075] A conversation interaction method provided by the present invention, the method includes the following steps:

[0076] Sentence acquisition: to obtain user statements;

[0077] First intention judgment: perform a first intention judgment according to the user sentence, and the first intention judgment is used to judge whether the user sentence contains a routine question; if so, call the database corresponding to the routine question The conventional answer is output; if not, the second judgment is performed;

[0078] The second intention judgment: the second judgment is used to judge whether the user sentence contains an in...

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Abstract

The invention discloses a session interaction method. The method comprises the following steps: acquiring a statement; acquiring a user statement; a first intention judgment is performed according tothe user statement, wherein the first intention judgment is used for judging whether the user statement contains a conventional problem or not; if so, retrieving a conventional answer corresponding tothe conventional question in the database and outputting the conventional answer; if not, making a second judgment; 2nd intention judgment: the 2nd judgment is used for judging whether an intention is included in the user statement, if so, calling the session flow correspond to the intention in the database and outputting. Through the technical scheme, the user intent can be effectively identified and the information guidance and the scheme push can be more accurately carried out.

Description

technical field [0001] The present invention relates to the field of computer technology, in particular to a conversation interaction method. Background technique [0002] Most of the current computer conversational interactions involve multiple rounds of conversations. Based on predefined multi-round conversation rules, allowing machines to understand the user's intentions and select appropriate response data from the conversation process to give user feedback has always been the direction of efforts in the field of human-computer interaction. . [0003] However, the currently existing technical solutions of human-computer multi-round conversation methods are all based on mapping user questions and standard requirements contained in the requirement structure tree, so as to output the standard requirement content of the hit leaf nodes. This solution has deficiencies in flexibility and accuracy, and cannot support flexible jumps and calls between multiple conversation proces...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06F16/33G06F17/27G06N3/04G06Q40/08
CPCG06Q40/08G06F40/289G06F40/30G06N3/045
Inventor 周建华武文杰陈少昂孙谷飞丁薛邓永庆王德锋桑聪聪杨少文
Owner ZHONGAN INFORMATION TECH SERVICES CO LTD
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