Qoe-oriented service quality evaluation method, device and electronic equipment

Abstract

The present invention provides a QoE-oriented service quality evaluation method, device and electronic equipment. The method includes: respectively performing normalization processing on each KPI index related to QoE, and obtaining KPI index scores corresponding to each KPI index; For any relevant KQI indicator, based on the first weight coefficient corresponding to each KPI indicator score related to the KQI indicator, the weighted summation of each KPI indicator score related to the KQI indicator is carried out to obtain the KQI indicator corresponding to the KQI indicator Score; based on the second weight coefficient corresponding to each KQI index score respectively, the weighted summation of each KQI index score is carried out to obtain the comprehensive service quality evaluation result about QoE; wherein, multiple KQI indicators include at least accessibility index, retention metrics, mobility metrics, availability metrics, and link quality metrics. The invention truly and accurately reflects the satisfaction degree of the terminal user to the service quality, and is beneficial to improving operation efficiency.

Description

technical field [0001] The present invention relates to the technical field of communications, and more specifically, to a QoE-oriented service quality evaluation method, device and electronic equipment. Background technique [0002] With the rapid development of mobile communication technology, the operation and optimization of communication operators gradually shift from network-centric to user-centric. QOE (quality of experience, user experience quality) is defined as the user's true perception of a certain service. Fierce market competition makes operators realize that improving terminal user satisfaction is the key to expanding user scale and realizing profitability. [0003] User quality of experience (QoE) is a key factor that determines user loyalty and market share in communication operations. Currently, major communication operators are carrying out fine QoE measurement, and based on this, they are building a QoE quality assurance system, striving to win in the fi...

AI Technical Summary

Problems solved by technology

[0004] In the existing evaluation system, most of the evaluation indicators involved are parameter indicators of the network layer. However, the indicators of the network layer have limitations in evaluating the QoE of end users, and it is impossible to accurately know the true feelings of end users.

The existing evaluation system is relatively simple, which cannot actually reflect the satisfaction degree of end users with service performance, and the accuracy of evaluation results is low

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