Maintenance order processing method and device and computer-readable storage medium

Abstract

The invention discloses a maintenance order processing method, which comprises the following steps: when an activation request of the maintenance work order is received, judging whether the maintenance work order is within a preset time range of an activation operation; prompting a user to enter an activation reason and activate the maintenance order upon confirming that the maintenance order is within a preset time range within which the activation operation is allowed; distributing the activated maintenance work order to a corresponding handler to cause the handler to process the activated maintenance work order according to the activation reason. The invention also provides a maintenance work order processing device and a computer-readable storage medium. By activating the completed maintenance work order, the invention enables a user to have more autonomy over the current maintenance work, further enables the real estate customer service team to improve the service quality of the maintenance work, and realizes the beneficial effect of improving the maintenance service efficiency.

Description

technical field [0001] The invention relates to the field of real estate, in particular to a method for processing a maintenance work order, a processing device for a maintenance work order, and a computer-readable storage medium. Background technique [0002] During the 30 years of development of the real estate industry, after the general real estate companies sell residential properties, civil engineering or decoration contractors will carry out maintenance within the legal warranty period of the house. The enterprise configures a team of maintenance engineers to establish communication and coordination between the owner and the construction unit, so as to safeguard the interests of the owner and protect the brand of the real estate company. [0003] In order to improve the efficiency of house maintenance and processing, the customer service official account maintained by the real estate company or the real estate customer service platform generally submits relevant work ...

AI Technical Summary

Problems solved by technology

[0005] The main purpose of the present invention is to provide a processing method for maintenance work orders, a processing device for maintenance work orders and a computer-readable storage medium, aiming to solve the problem of non-stop reporting due to the particularity of maintenance work in construction projects in the prior art Multiple maintenance work orders for the same construction work maintenance task, affecting the user experience and thus reducing the service efficiency of maintenance work Technical issues

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