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Unattended hotel service system and method

A service system and service method technology, applied in the direction of instruments, data processing applications, calculations, etc., can solve problems such as insufficient functions and inability to meet customer needs well, so as to meet management needs, improve service quality, and improve accommodation The effect of experience

Inactive Publication Date: 2018-12-07
邱云
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the functions are still not comprehensive enough, and a large-scale renovation of the hotel is still needed, which cannot meet the needs of customers very well.

Method used

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  • Unattended hotel service system and method
  • Unattended hotel service system and method
  • Unattended hotel service system and method

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0055] Such as figure 1 As shown, the unattended hotel service system of this embodiment includes multiple front-end service systems located in the lobby of the hotel, an unmanned supermarket cash register system located in the unmanned supermarket, and a room control system located in each room. The front-end service The system is connected with the room control system and the unmanned supermarket cash register system with the main server, and the front-end service system can be connected with the public security system. The unmanned supermarket cash register system includes a payment module for generating payment QR codes.

[0056] Such as figure 2 As shown, the front-end service system includes a main control module, a storage module connected to the main control module, a payment module, a settlement module, a bill printing module, a room card sending and receiving module, a card swiping module, an information collection module, a query module, a communication module, an...

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PUM

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Abstract

The invention relates to an unattended hotel service system and method. The system comprises a plurality of front-end service systems connected with a master server. Each front-end service system comprises a main control module, and a group connected to the main control module and including a storage module, a payment module, a settlement module and a room card transceiver module. The system and method avoid systematic manual fee collection loopholes and manmade service defects, save labor cost, eliminate the trust and supervision generated by a human factor, control the equipment of a checked-in room by a mobile APP or a WeChat mini program so as to improve living experience, achieve real-time remote management and monitoring, meet the management needs of hotel butlers and owners, ensurethat the hotel is safe and controllable, avoid large-scale renovation of the hotel, and just need to connect the original power and network.

Description

technical field [0001] The present invention relates to a service system, especially an unattended hotel service system, and a service method. Background technique [0002] With the prosperity of the economy and the improvement of people's living standards, the demand for work and life such as business contacts, travel and family visits, vacations and leisure is increasing. People's frequent travel has brought huge development space to the hotel industry, and each type of hotel is also rising day by day, and the service management level of the hotel also needs to be continuously improved. General hotel management systems often require customers to check in and check out at the front desk. When checking in, after the customer registers with an ID card at the front desk and pays a deposit, the front desk service staff will issue the room card to the customer. Due to the limited number of hotel front desk staff, especially on holidays, when there are many customers, customers...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q50/12G07C9/00G07C9/25
CPCG06Q50/12G07C9/257
Inventor 邱云
Owner 邱云
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