Call record query system in government and enterprise customer service system

A technology of call record and customer service system, which is applied in the field of customer service system, can solve the problem that the query system cannot meet the use demand, achieve the effect of meeting the use demand and avoiding redundant information

Inactive Publication Date: 2018-09-14
CERTUS NETWORK TECHNANJING
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  • Summary
  • Abstract
  • Description
  • Claims
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Problems solved by technology

[0002] There will always be recordings in the communication between users and customer service personnel. On the one hand, recordings are for retrospective inquiries after subsequent disagreements. On the other hand, supervisors of enterprises and government agencies randomly sample the business level of customer service personnel. Spot checks play an important role in the customer service system, and the current query system cannot meet the needs of use

Method used

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  • Call record query system in government and enterprise customer service system

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Embodiment Construction

[0014] Such as figure 1 It is a schematic diagram of the frame principle of the present invention, a call record query system in the government and enterprise customer service system, the query personnel query the stored information in the storage device on the server, and the stored information in the storage device is sent to the server through the wireless device connected to the server Save in cloud storage.

[0015] In the customer service system, the call information between the customer and the customer service is recorded and stored in the storage device on the server. When necessary, the information in the server is queried through the query request on the computer to meet the query requirements.

[0016] According to another embodiment of the present invention, it further includes, when inquiring about the call record, inputting the inquiry request into the server through the computer of the inquiring system, and the server analyzes the request information.

[0017]...

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Abstract

The invention relates to a call record query system in a government and enterprise customer service system. The call record query system is characterized in that a query person inquires storage information in a storage device on a server, and the storage information in the storage device is sent to a cloud storage device through a wireless device connected to the server for storage. When the callrecord query system in the government and enterprise customer service system is used, the call record needing to be inquired can be quickly inquired, the storage capacity in the storage device can beautomatically transferred, the situation that the information in the storage device is lengthy and jumbled is avoided, and the usage requirements are met.

Description

technical field [0001] The invention relates to the technical field of customer service systems, in particular to a call record query system in government and enterprise customer service systems. Background technique [0002] There will always be recordings in the communication between users and customer service personnel. On the one hand, recordings are for retrospective inquiries after subsequent disagreements. On the other hand, supervisors of enterprises and government agencies randomly sample the business level of customer service personnel. Spot checks play an important role in the customer service system, and the current query system cannot meet the needs of use. Contents of the invention [0003] In order to overcome the shortcomings of the existing query system, the invention provides a call record query system in government and enterprise customer service systems. [0004] The technical solution adopted by the present invention to solve the technical problem is:...

Claims

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Application Information

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IPC IPC(8): H04M3/493H04M3/53
CPCH04M3/5307H04M3/493H04M2203/559
Inventor 谢为友逯利军钱培专
Owner CERTUS NETWORK TECHNANJING
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