Information question answering interaction method and system, storage medium, terminal, intelligent knowledge base
An interaction method and technology for requesting information, applied in the field of information processing, can solve the problems of prolonging the response time, long average response time, and reducing the response accuracy rate, and achieves the effect of reducing the number of retrievals, shortening the interaction time, and shortening the processing time.
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[0053] As mentioned in the background art, in the prior art, due to the different experience of customer service personnel, the user's interactive experience effect varies greatly. For this reason, the construction of knowledge content urgently needs to gradually shift from a single "document storage knowledge" and "question and answer dialogue knowledge" to "customer service-oriented scene knowledge". Service scenario knowledge" and "user identification information, channel type information, business background information, and other related information in the existing CRM (customer relationship management system) system are associated and connected" to realize customer service service type judgment and support, Ultimately realize service prediction and intelligently assisted artificial customized services.
[0054] In order to make the above objects, features and advantages of the present invention more comprehensible, specific embodiments of the present invention will be de...
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