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Method for implementing email agent system based on Reply-to mail header

An e-mail and system implementation technology, applied in the field of post office system, can solve problems affecting user experience, no use, and inability to send e-mails in time, and achieve the effect of standardization and high efficiency of business processes, simplification of cumbersomeness, and removal of cumbersome steps

Inactive Publication Date: 2018-08-17
成都西维数码科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In the post office system of enterprise customer service, the service account often receives a lot of emails. For these emails, it is generally necessary to redistribute the emails to different agents for processing; when there are many emails of the same type received, more It is often cumbersome to process emails, the coordination of each staff member, and the statistics of processing results, and it will take a lot of unnecessary time; thus, it is impossible to reply to emails in time, and when replying, there will be Different reply addresses, no unified service account, affecting user experience

Method used

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  • Method for implementing email agent system based on Reply-to mail header

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Embodiment Construction

[0036] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0037] Such as Figure 5 , the present invention a kind of email seat system implementation method based on Reply-to mail head, comprising: S1: create mailbox group in post office system database; The establishment of mailbox group data structure specifically includes:

[0038] S101: Add a mailbox group record in the database, the record field includes id and grp_email, id is the unique ID of the mailbox group, and grp_email is the service number of the mailbo...

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Abstract

The invention discloses a method for implementing an email agent system based on a Reply-to mail header. The method comprises the following steps: creating a mailbox group in a post office system database, enabling a post office system to randomly deliver a mail to a mailbox of any one mailbox group member in the mailbox group, and adding 1 to the number of received mails of the member; and when the mailbox group member replies to the mail, adding 1 to the number of replied mails of the mailbox group member, and changing a sender of the mail into a service number, so that the mail is displayedto a user at a client by a service number email address. According to the method for implementing the email agent system based on the Reply-to mail header provided by the invention, a mail group concept is completely transparent, and the post office system can also automatically calculate the number of the mails received by the mailbox group member and the number of the replied mails, which facilitates the management work of the mail processing of a worker; and meanwhile, the mails of the user can be efficiently processed in time, and good experience is provided for the user.

Description

technical field [0001] The invention relates to a post office system, in particular to a method for realizing an email agent system based on a Reply-to mail header. Background technique [0002] Faced with the rapid development of the Internet today, the use of e-mail has become more and more extensive, and various post office systems have been widely used in production systems. [0003] In the post office system of enterprise customer service, the service account often receives a lot of emails. For these emails, it is generally necessary to redistribute the emails to different agents for processing; when there are many emails of the same type received, more It is often cumbersome to process emails, the coordination of each staff member, and the statistics of processing results, and it will take a lot of unnecessary time; thus, it is impossible to reply to emails in time, and when replying, there will be Different reply addresses do not use a unified service account, which ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/58G06Q10/10
CPCG06Q10/107H04L51/42H04L51/224H04L51/48H04L51/214
Inventor 王先炼魏彬
Owner 成都西维数码科技有限公司
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