Telephone recording method and device

Abstract

The invention discloses a telephone recording method and device, and relates to the field of the communication network. The method comprises the following steps: receiving a call signaling from a user, extracting a calling number or called number in the call signaling; triggering an initial filtering criteria iFC based on the calling number or the called number to perform filtering, and triggeringthe call signaling to a recording service application server AS if the calling number or the called number is a recording target, wherein the recording service AS indicates a media resource management network element of the IP multimedia subsystem IMS to respectively store the calling media stream and the called media stream. The method and device disclosed by the invention realize the calling-called separated telephone recording at the network side, the user is ignorant, and the voice retrieval listening is clear.

Description

technical field [0001] The invention relates to the field of communication networks, in particular to a telephone recording method and device. Background technique [0002] As the financial industry, public utilities, and industry regulators of large enterprises have higher regulatory requirements, the internal control requirements of enterprises are getting higher and higher, and the demand for recording telephone calls such as outbound calls or customer service calls is increasing day by day. [0003] The existing office telephone recording technology wants to perform additional processing on the telephone voice, which can only be picked up at the telephone terminal. Therefore, it is necessary to modify the desktop of the enterprise employees and replace the dedicated recording telephone at the client end. Obviously, it cannot meet the needs of users without perception. Internal control requirements; and the existing technology uses mixed recording of the caller and called...

AI Technical Summary

Problems solved by technology

[0003] The existing office telephone recording technology wants to perform additional processing on the telephone voice, which can only be picked up at the telephone terminal. Therefore, it is necessary to modify the desktop of the enterprise employees and replace the dedicated recording telephone at the client end. Obviously, it cannot meet the needs of users without perception. Internal control requirements; and the existing technology uses mixed recording of the calling party and the called party, resulting in inaudible voice tone

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