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Complaint case processing method and device, computer equipment and storage medium

A case and storage container technology, applied in computing, data processing applications, electrical and digital data processing, etc., can solve problems such as error-prone, slow entry of complaint cases, time-consuming and labor-intensive

Active Publication Date: 2018-06-15
PING AN PENSION INSURANCE
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Traditionally, after receiving a complaint case, the staff needs to manually enter it into the complaint management system according to the field information of the complaint case
Due to the large amount of content involved in the complaint case, the entry of the complaint case is very slow, which is not only time-consuming and labor-intensive, but also error-prone

Method used

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  • Complaint case processing method and device, computer equipment and storage medium
  • Complaint case processing method and device, computer equipment and storage medium
  • Complaint case processing method and device, computer equipment and storage medium

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Embodiment Construction

[0039] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0040] Such as figure 1 It is an application environment diagram of a method for handling complaints in an embodiment. refer to figure 1, the complaint case handling method is applied to the complaint case handling system. The system for handling complaints includes a terminal 110 and a server 120 . The terminal 110 is connected to the server 120 through a network. The terminal 110 may specifically be a desktop terminal or a mobile terminal, and the mobile terminal may specifically be at least one of a mobile phone, a tablet computer, a notebook computer, and the like. The server 120 can be im...

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Abstract

The invention provides a complaint case processing method. The method comprises the steps that an uploaded complaint case is received, and root node information of the complaint case is read, whereinthe root node information comprises a complaint case number and a case type; second-level nodes of the complaint case are read, and corresponding saving containers are allocated according to the number of the second-level nodes; data of third-level nodes are saved into the saving containers corresponding to the second-level nodes; a processing template matched with the case type is found, and field information contained in the processing template is acquired; the saving container matched with each piece of field information is acquired, and data corresponding to each piece of field informationis extracted from the corresponding saving container; and the extracted data, the corresponding field information and the complaint case number are stored into a database in an associated mode to complete input of the complaint case. Through the complaint case processing method, input efficiency is greatly improved. Besides, a complaint case processing device, computer equipment and a storage medium are furthermore provided.

Description

technical field [0001] The invention relates to the field of computer processing, in particular to a method, device, computer equipment and storage medium for handling complaint cases. Background technique [0002] As a service industry, the insurance industry has opened channels for receiving complaints in order to provide customers with more satisfactory services. In order to facilitate the management and allocation of complaint cases, the complaint cases need to be entered into the complaint management system. Traditionally, after receiving a complaint case, the staff needs to manually enter it into the complaint management system according to the field information of the complaint case. Due to the many contents involved in the complaint case, the input of the complaint case is very slow, which is not only time-consuming and labor-intensive, but also error-prone. Contents of the invention [0003] Based on this, it is necessary to propose a time-saving, labor-saving a...

Claims

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Application Information

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IPC IPC(8): G06F17/30G06Q40/08
CPCG06F16/80G06Q40/08
Inventor 孙兰
Owner PING AN PENSION INSURANCE
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