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Task distribution processing method and device

A task allocation and processing device technology, applied in the field of information processing, can solve problems that affect the work efficiency of the task requester, and the task requester is not familiar with it, so as to avoid excessive task processing time, improve reliability, and improve processing efficiency.

Inactive Publication Date: 2018-03-13
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Although the above-mentioned random assignment method can also realize the automatic assignment of tasks, however, with the development of business, the above-mentioned random assignment method will easily lead to the following problems: the task assigned by the workflow management system to the task requester requires that the task request not familiar to people
This makes the task requester have to spend more time to familiarize himself with and deal with the tasks assigned by the workflow management system, which seriously affects the work efficiency of the task requester

Method used

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  • Task distribution processing method and device

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Experimental program
Comparison scheme
Effect test

Embodiment 1

[0049] The embodiment of the present invention provides a task allocation processing method, please refer to figure 1 , The task allocation processing method in the embodiment of the present invention includes:

[0050] Step 101: Receive a task return request message;

[0051] In the embodiment of the present invention, tasks can be understood as pending transactions in the work pool. Generally, tasks exist in the following states: unassigned, assigned but not completed, and completed. For unassigned tasks, they can be assigned to registered personnel for processing.

[0052] In the embodiment of the present invention, a task return request interface is provided for users (for example, staff on the list), and the user can initiate a return request to the task assigned to him through the task return request interface. For example, when task S is assigned to user A, user A may send the above-mentioned task return request message through the corresponding task return request interface...

Embodiment 2

[0072] in figure 1 On the basis of the illustrated embodiment, the task allocation processing method in the embodiment of the present invention also provides a task allocation mechanism to avoid accidentally assigning tasks to the same person, such as figure 2 As shown, the task allocation processing method includes:

[0073] Step 201: Receive a task allocation request message;

[0074] In the embodiment of the present invention, a task allocation request interface is provided for users (for example, staff on the list), and the user can initiate a task request through the task allocation request interface.

[0075] Step 202: Under the instruction of the above-mentioned task assignment request message, determine an assignable task according to the task requester requesting the assignment this time;

[0076] Wherein, the allocable task is a task that is in an unallocated state and has not been allocated to the task requester.

[0077] Specifically, the assignment history of the task is r...

Embodiment 3

[0081] The embodiment of the present invention provides a task allocation processing device. See image 3 , The task allocation processing device 300 in the embodiment of the present invention includes:

[0082] The receiving unit 301 is configured to receive a task return request message;

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PUM

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Abstract

The invention discloses a task distribution processing method and device. The task distribution processing method comprises the following steps of: receiving a task returning request message; detecting whether a task which is requested to be returned is allowed to be returned or not under indication of the task returning request message; and if the detection result is positive, recovering the taskand changing the state of the task into an undistributed state. According to the task distribution processing method and device, distributed tasks can be returned, so that the disadvantage of overlong task processing time caused by the reason that task requesters are unfamiliar to the distributed tasks is avoided.

Description

Technical field [0001] The present invention relates to the technical field of information processing, in particular to a task allocation processing method and device. Background technique [0002] Workflow management system is a system that completely defines, manages and executes the workflow through the execution of software driven by the formal representation of workflow logic. [0003] At present, in the workflow management system, tasks are assigned randomly. That is, when the task requester requests the task through the workflow management system, the workflow management system randomly obtains the tasks from all the tasks that can be assigned The acquired tasks are assigned to the task requester, and the task requester processes the assigned tasks. [0004] Although the above-mentioned random assignment method can also realize the automatic assignment of tasks, with the development of business, the above-mentioned random assignment method is likely to cause the following pro...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06
CPCG06Q10/063116G06Q10/0633
Inventor 姜云鹏凌剑吴海波马向东丁杰
Owner PING AN TECH (SHENZHEN) CO LTD
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