Intelligent question answering method and device supporting scene association

An intelligent Q&A and scenario technology, applied in marketing, discounts/rewards, instruments, etc., to achieve free association, improve response efficiency and service quality, and overcome limitations

Active Publication Date: 2018-06-08
ZHONGKE DINGFU BEIJING TECH DEV
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] This application provides an intelligent question answering method and device that supports scene association to solve the limitation of providing functional services in a single scene and meet the different needs of customers

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  • Intelligent question answering method and device supporting scene association
  • Intelligent question answering method and device supporting scene association
  • Intelligent question answering method and device supporting scene association

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Embodiment Construction

[0033] In order to enable those skilled in the art to better understand the technical solutions in the embodiments of the present invention, and to make the above-mentioned purposes, features and advantages of the embodiments of the present invention more obvious and understandable, the technical solutions in the embodiments of the present invention are described below in conjunction with the accompanying drawings The program is described in further detail.

[0034] The technical solution of the present application is applied in the design of multiple business scenarios, and the association relationship between two or more business scenarios is established according to the functions and characteristics of different business scenarios, so as to solve the limitation of providing functional services in a single scenario.

[0035] In the embodiment of this application, one application corresponds to one business scenario, and the intelligent robot platform is configured with busine...

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Abstract

The present application discloses an intelligent question-and-answer method and device supporting scene association. The method includes: the main scene acquires a user's question-and-answer request message, analyzes the question-and-answer request message to generate an analysis result, and determines the first answer; according to the scene The configuration information determines the associated scene, establishes a connection with the associated scene, and sends the question and answer request message, the analysis result, and the first answer to the associated scene through an interface of the associated scene, Wherein: obtaining the recommended answer from the associated scene, integrating the first answer and the recommended answer to generate a second answer, and feeding back the second answer to the user. This method realizes the free association between different scenarios through the scenario configuration information, and provides users with a variety of recommended answers, and provides users with one-question-multiple-answer services, which overcomes the limitation of providing answers in a single business scenario.

Description

technical field [0001] The present application relates to the technical field of call center and customer service management, in particular to an intelligent question answering method and device supporting scene association. Background technique [0002] With the continuous development and progress of the economy, the requirements for the quality of service provided to customers in the network environment are getting higher and higher. The change of customer structure will determine the evolution direction of the future customer service system and put forward new requirements for the service system. [0003] In order to meet the new requirements, it is necessary to provide a variety of different business scenarios, and each business scenario uses service robots to answer questions independently and provide services to users. Therefore, it is difficult to meet the various needs of users. Contents of the invention [0004] The present application provides an intelligent que...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F17/30G06Q30/00G06Q30/02
CPCG06F16/3329G06F16/335G06Q30/016G06Q30/0207
Inventor 蒋宏飞崔培君张正陈飞晋耀红杨凯程
Owner ZHONGKE DINGFU BEIJING TECH DEV
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