Customer-oriented power supply service value evaluation method and system

Abstract

The invention provides a customer-oriented power supply service value evaluation method and system. The customer-oriented power supply service value evaluation method includes the following steps: constructing multiple customer perception indicators; constructing multiple social influence indicators; obtaining first data information corresponding to each customer perception indicator; obtaining information related to each The second data information corresponding to a social influence indicator; analyzing a plurality of the first data information and a plurality of the second data information according to a preset model. The customer-oriented power supply service value evaluation method and system provided by the present invention solidify the power supply service value evaluation system and working mechanism, establish an efficient monitoring and evaluation working mechanism, ensure service value evaluation and improvement work is efficient, accurate and timely, and realize the company's The value status of power supply service is known, the risk is controllable, and the trend is measurable.

Description

technical field [0001] The invention relates to the field of electric power technology, in particular to a customer-oriented power supply service value evaluation method and system. Background technique [0002] At present, the operation monitoring work of all power supply enterprises is basically full-service monitoring and analysis aimed at improving management efficiency and operating benefits. No company has yet established a customer-oriented power supply service operation monitoring and evaluation system to systematically carry out high-quality comprehensive services. The level of special analysis and monitoring involves various business management related to customer service. Although there are relevant indicators to measure and assess, they are scattered in various professional departments and are relatively fragmented. Different majors only conduct daily management from the perspective of their own majors. There is no one Integrate the complete monitoring and evalua...

AI Technical Summary

Problems solved by technology

[0002] At present, the operation monitoring work of all power supply enterprises is basically a full-service monitoring and analysis aimed at improving management efficiency and operating benefits. No company has yet established a customer-oriented power supply service operation monitoring and evaluation system to systematically carry out high-quality comprehensive services. Level thematic analysis and monitoring, involving various types of business management related to customer service, although there are relevant indicators to measure and assess, but scattered in various professional departments, relatively scattered, different majors only carry out daily management from the perspective of their own majors, lacking a Integrate a complete monitoring and evaluation system of various professions, integrate, mine and efficiently use service data

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