Public service management system based on government cloud

Abstract

The invention relates to a public service management system based on government cloud. The public service management system comprises a three-tier service framework and a public service integrated management system. The three-tier service framework successively comprises a presentation layer, a business logic layer and a data access layer from top to bottom. The presentation layer comprises a web system, a mobile phone APP and a self-service terminal. The business logic layer comprises a village and town basic information system, a social conflict resolution system, a grassroots party building system, a convenience service system and a government service system. The data access layer provides basic data and a data structure for data collecting, settling and analyzing, and provides the data support service for the business logic layer. The public service integrated management system comprises user right management, service guide management, payment management, reservation information management, process management, early warning management, information release management and service access management. The public service integrated management system provides effective management means and functions for normal operation of the system and normal processing of businesses.

Description

technical field [0001] The invention relates to the technical field of government affairs cloud application, in particular to a government affairs cloud-based public service management system. Background technique [0002] With the rapid advancement of my country's e-government construction, e-government applications represented by government websites, administrative approval, electronic supervision, online service halls, citizen homepages, mobile government services, etc., are constantly improving the government service system and becoming a form of promoting government services. It is an important support for innovation and capacity improvement, thereby strengthening the transparent operation of administrative power and providing the public with convenient, efficient, fair and just government services. However, in the comprehensive grassroots public services such as government services, organizational operation services, and production and living services, the following pro...

AI Technical Summary

Problems solved by technology

[0003] 1. At present, the system lacks an effective guidance system to help the masses quickly and conveniently find the service entrance, understand the service items, fill in the service materials, and submit the service materials

[0004] 2. At present, the online reporting and window processing resources of the system have not been reasonably integrated, resulting in waste of input resources, multiple input and other issues

[0006] 4. At present, the service mode of the system is relatively single, only providing web page service and handling window service, and the public has a single choice of handling matters

[0007] 5. The current system equipment management platform is not unified, resulting in a large amount of waste of operation and maintenance manpower and time resources

[0008] 6. At present, the system lacks a reasonable centralized data analysis and processing center, and cannot continuously mine and analyze systematic and effective information to provide data basis for upper-level decision-making

[0009] 7. The existing system lacks the function of supporting new district-level nodes and small one-door nodes, and statistical analysis does not support these nodes, including the interconnection with departments, and the mining level of dedicated line data needs to be improved

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