Remote consultation queuing system optimization method

A technology of remote consultation and queuing system, which is applied in the medical field to achieve the effect of optimizing service process, enriching theoretical optimization, and improving the efficiency of telemedicine services

Pending Publication Date: 2021-06-25
浙江远图技术股份有限公司
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  • Claims
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Problems solved by technology

However, the special queuing phenomenon that patients do not appear in the hospital cannot be properly explained by the existing outpatient queuing model, and a more suitable queuing model is needed.

Method used

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  • Remote consultation queuing system optimization method
  • Remote consultation queuing system optimization method
  • Remote consultation queuing system optimization method

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Embodiment Construction

[0020] In order to facilitate the understanding of the present invention, the present invention will be described more fully below with reference to the associated drawings. Preferred embodiments of the invention are shown in the accompanying drawings. However, the present invention may be embodied in many different forms and is not limited to the embodiments described herein. On the contrary, the purpose of providing these embodiments is to make the disclosure of the present invention more thorough and comprehensive.

[0021] see figure 1 , in an embodiment of the present invention, a remote consultation queuing system optimization method includes the following steps:

[0022] Step 1, read the original data of remote consultation, the original data includes 5 items of data including the time of applying for remote consultation, the start time of remote consultation, the end time of remote consultation, the applied department and the applied doctor in the original data;

[...

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Abstract

The invention discloses a remote consultation queuing system optimization method. The method comprises the following steps: reading remote consultation original data; carrying out consultation application interval time data denoising, consultation time data denoising and department division; constructing a remote consultation queuing model; utilizing an existing queuing model and new remote consultation data to guide optimization of a future remote consultation queuing system. By constructing the remote consultation queuing model and applying actual data of the hospital and remote consultation simulation of the hospital, the average queuing duration and the average queuing length of the patient are obtained, so that the hospital can more intuitively understand the remote consultation service of the hospital, and a basis is provided for the hospital to more reasonably utilize resources and improve the consultation efficiency. The method has certain practical significance for analyzing the remote consultation queuing condition, optimizing the service process and reasonably utilizing medical resources, the theoretical optimization of the queuing problem in hospital management is enriched, and an analysis and decision method is provided for improving the remote medical service efficiency in China.

Description

technical field [0001] The invention relates to the medical field, in particular to a remote consultation queuing system optimization method. Background technique [0002] As a medical method in the information age, telemedicine can effectively solve the problem of distance. People at the grassroots level can receive high-quality medical services without having to travel long distances to large hospitals in big cities, and promote high-quality medical resources to sink to the grassroots. [0003] As an important aspect of telemedicine, teleconsultation also determines the quality of telemedicine services to a certain extent. [0004] In some provinces where the development of telemedicine is at the forefront, queues for teleconsultations have already occurred. However, the special queuing phenomenon that patients do not appear in the hospital cannot be properly explained by the existing outpatient queuing model, and a more suitable queuing model is needed. Contents of the...

Claims

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Application Information

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IPC IPC(8): G16H80/00G16H50/20G16H40/20G07C11/00
CPCG16H80/00G16H50/20G16H40/20G07C11/00G07C2011/04
Inventor 吴俊宏姚志江
Owner 浙江远图技术股份有限公司
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