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Abnormal event processing method and apparatus, and terminal

A technology for abnormal events and processing methods, applied in the field of communications, can solve the problems of inability to obtain relevant system information in time, difficult to analyze and debug terminal failures, and long analysis and debugging time, so as to reduce the analysis and debugging time, speed up the analysis and debugging speed, The effect of reducing the difficulty of analysis and debugging

Active Publication Date: 2017-04-26
四川苏格通讯技术有限公司 +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0009] In view of this, the embodiment of the present invention provides an abnormal event processing method, device, and terminal to solve the problem that in the prior art, when an abnormality occurs in the terminal system, relevant system information cannot be obtained in time when the abnormality occurs, causing developers to analyze and debug The difficulty of terminal faults, long analysis and debugging time, and slow speed

Method used

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  • Abnormal event processing method and apparatus, and terminal
  • Abnormal event processing method and apparatus, and terminal
  • Abnormal event processing method and apparatus, and terminal

Examples

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Embodiment 1

[0074] The embodiment of the present invention provides an abnormal event processing method, which can be applied to terminals such as mobile phones and tablet computers. The abnormal event processing method can be realized through an application program, and the application program can be installed on terminals such as mobile phones and tablet computers.

[0075] figure 1 It is an example diagram of the first flowchart of the abnormal event processing method provided by the embodiment of the present invention. The abnormal event processing method flow is applied to a terminal. Such as figure 1 As shown, in this embodiment, the abnormal event processing method includes the following steps:

[0076] S101, in response to detecting an abnormal event, obtain relevant system information when the abnormal event occurs;

[0077] S102. Store the acquired information in a first designated location.

[0078] In a specific implementation process, relevant system information when an ...

Embodiment 2

[0103] An embodiment of the present invention provides an abnormal event processing device, which can implement the steps of the abnormal event processing method in the first embodiment above.

[0104] image 3 The functional block diagram of the abnormal event processing device provided by the embodiment of the present invention. In this embodiment, the abnormal event processing device is set on a terminal, such as a mobile phone, a tablet computer, and the like. Such as image 3 As shown, the abnormal event processing device includes:

[0105] An acquisition module 310, configured to acquire relevant system information when an abnormal event occurs in response to detecting the abnormal event;

[0106] The storage module 320 is configured to store the acquired information in a first specified location.

[0107]In a specific implementation process, the abnormal event processing device may also include: a judging module, used to determine whether the system has recorded the...

Embodiment 3

[0117] This embodiment provides a terminal, the terminal includes a processor and a memory for storing instructions executable by the processor; wherein the processor is configured to: in response to detecting an abnormal event, obtain relevant system information when the abnormal event occurs Information; store the obtained information in the first specified location.

[0118] Wherein, the terminal may be a mobile phone, a tablet computer, and the like.

[0119] In a specific implementation process, the processor may also be configured to: in response to detecting the abnormal event, judge whether the system has recorded the log information of the abnormal event; process the log information of the abnormal event according to the judgment result.

[0120] In a specific implementation process, the processor may also be configured to: when the system has recorded the log information of the abnormal event, store the log information of the abnormal event recorded by the system in ...

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Abstract

The embodiment of the invention provides an abnormal event processing method and apparatus, and a terminal. The abnormal event processing method comprises the following steps: obtaining related system information upon the occurrence of an abnormal event in response to the detection of the abnormal event; and storing the obtained information to a first specified position. The related system information during the abnormality can be obtained in time, therefore when a developer analyzes and debugs a fault of the terminal, the developer can conveniently obtain the information necessary for analyzing and debugging the fault quickly and comprehensively, thereby reducing the analyzing and debugging difficulty of the fault of the terminal, accordingly the analyzing and debugging time is shortened, and the analyzing and debugging speed is accelerated, thereby solving problem that the related system information during the abnormality cannot be obtained in time in the case of the abnormality of the terminal system, resulting in relatively large difficulty for the developer to analyze and debug the fault of the terminal, a long analyzing and debugging time and a low speed in the prior art.

Description

[0001] 【Technical field】 [0002] The present invention relates to the communication field, in particular to a method, device and terminal for handling abnormal events. [0003] 【Background technique】 [0004] Currently, terminals such as mobile phones and tablet computers are widely used. With the continuous development of communication networks, terminals such as mobile phones and tablet computers have become indispensable communication and entertainment tools in people's daily life. If a failure or other problem occurs during the use of the terminal, in order to determine the cause of the terminal failure, the user generally needs to grab the log information of the terminal abnormal event to obtain the operation status and abnormal points of the terminal. [0005] In the prior art, when an abnormality occurs in the system, the terminal will store the log information of the abnormal event in a certain path. Development and analysts need to get the log information of abnorma...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F11/30G06F11/34
CPCG06F11/3072G06F11/3476
Inventor 桑金龙
Owner 四川苏格通讯技术有限公司
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