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Mail intelligent forwarding system and method

A forwarding system and forwarding method technology, applied in the field of mail forwarding, can solve the problems of the length of time for customer service emails to reach the processing destination, manual intervention, and the low hit rate of customer service email distribution, so as to improve the distribution hit rate and reduce manual intervention. The effect of workload

Inactive Publication Date: 2017-03-15
SHANGHAI CTRIP COMMERCE CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The technical problem to be solved by the present invention is to overcome the time when the mail intelligent forwarding system in the prior art reaches the processing destination is too long, the distribution hit rate of customer service mail is not high, and a large amount of time is required in the distribution process. Defects of manual intervention, providing an intelligent mail forwarding system and method

Method used

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  • Mail intelligent forwarding system and method
  • Mail intelligent forwarding system and method

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Embodiment Construction

[0025] The present invention is further illustrated below by means of examples, but the present invention is not limited to the scope of the examples.

[0026] Such as figure 1 As shown, the mail intelligent forwarding system of the present invention includes a configuration module 1, a parsing and forwarding module 2 and a mail processing module 3;

[0027] Described configuration module 1 can specifically be set on the website of intelligent mail forwarding system, after the website of intelligent mail forwarding system starts, described configuration module 1 can configure the public mailbox of customer service service, specifically the public mailbox of customer service service can be registered by authorized users , and configure the operator information for receiving emails and email forwarding and parsing rules for the public mailbox;

[0028] The configured operator can log in to the website of the intelligent email forwarding system with a domain account, and the web...

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PUM

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Abstract

The invention discloses a mail intelligent forwarding system and a mail intelligent forwarding method. The mail intelligent forwarding system comprises a configuration module and a parsing and forwarding module, wherein the configuration module is used for configuring a public mailbox of customer service, and configuring information of operators receiving mails and a mail forwarding parse rule for the public mailbox; and the parsing and forwarding module is used for logging in to a forwarding server to collect customer service mails sent to the public mailbox, and forwarding the mails according to the mail forwarding parse rule and the information of the operators, so as to distribute the customer service mails to the corresponding operators. The mail intelligent forwarding system and the mail intelligent forwarding method reduce the intermediate duration of the customer service mails arriving at processing destinations when forwarding the customer service mails, improve the distribution hit rate of the customer service mails, and reduce the workload of manual intervention in the distribution process.

Description

technical field [0001] The invention relates to the technical field of mail forwarding, in particular to an intelligent mail forwarding system and method. Background technique [0002] The email intelligent forwarding system is a traditional customer service email analysis and processing system that is widely used in enterprises serving a large number of end users. Its ultimate purpose is to provide consumers with smoother and more efficient services; Reduce the human cost consumption of customer service personnel and reduce the response time of customer service emails. [0003] However, when the existing intelligent email forwarding system is working, it takes too long for customer service emails to reach the processing destination, the distribution hit rate of customer service emails is not high, and a large amount of manual intervention is required in the distribution process. Contents of the invention [0004] The technical problem to be solved by the present inventio...

Claims

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Application Information

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IPC IPC(8): H04L12/58
CPCH04L51/42
Inventor 蒲成
Owner SHANGHAI CTRIP COMMERCE CO LTD
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