Comprehensive service management method and apparatus for 4S store

Abstract

Disclosed in the invention is a comprehensive service management method for a 4S store. The method comprises: a user carries out service subscription; a worker in a 4S store accepts the service subscribed by the user; an after-sales service consultant carries out historical repairing querying; the after-sales service consultant carries out a vehicle condition registration; the after-sales service consultant carries out user demand registration; the after-sales service consultant makes an order and dispatches a maintenance technician; the maintenance technician carries out station selection and order capturing and lists the captured order into a maintenance list of a corresponding account number; the maintenance technician carries out fault diagnosis; the user carries out maintenance confirmation by using a user vehicle manager APP; the maintenance technician carries out maintenance work; a quality inspector carries out quality examination on a maintenance project; a decoration technician carries out vehicle decoration; payment and money collection are carried out; and then the after-sales service consultant and the user carry out evaluation mutually. In addition, the invention also relates to an apparatus for realizing the comprehensive service management method for a 4S store. With the method and apparatus, the office efficiency is improved; and the user experience is enhanced.

Description

technical field [0001] The invention relates to the field of 4S store services, in particular to a comprehensive service management method and device for a 4S store. Background technique [0002] The full name of 4S shop is Automobile Sales Service 4S shop (Automobile Sales Service Shop 4S). The emergence of 4S stores can meet the various needs of users. It can provide well-equipped, neat and clean maintenance areas, modern equipment and service management, a highly professional atmosphere, well-maintained service facilities, sufficient spare parts supply, and fast Timely tracking service system. Through the service of 4S stores, users can have a sense of trust in the brand, thereby expanding sales. At present, 4S stores use manual methods in the application and acceptance of related business. When users go to 4S stores for maintenance, they need to fill in paper maintenance documents. Inform customers in time that such a traditional paper-based office method will cause l...

AI Technical Summary

Problems solved by technology

[0003] The technical problem to be solved by the present invention is to provide a 4S store comprehensive service management method and device with high office efficiency and enhanced user experience in view of the above-mentioned defects of low office efficiency and affecting user experience in the prior art

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