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Full-automatic hospital telephone follow-up method and telephone device thereof

A fully automatic, hospital-based technology, applied in the field of medical and health care, can solve the problems of operational difficulty, energy and time consumption of text content, and achieve the effects of reducing workload, avoiding errors, and improving follow-up efficiency

Active Publication Date: 2016-03-23
JIANGSU UNIV
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, since there are many middle-aged and elderly patients in the hospital, it is difficult to fill in the online follow-up form, especially the operability of text input
The traditional telephone follow-up generally uses business personnel to manually dial the phone, and then summarizes and records the follow-up information, which consumes a lot of energy and time

Method used

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  • Full-automatic hospital telephone follow-up method and telephone device thereof
  • Full-automatic hospital telephone follow-up method and telephone device thereof

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0055] Example 1: The situation where the call is not connected

[0056] Hospital follow-up management server 1: collect patient names and phone numbers;

[0057] Hospital follow-up management server 1: dial the phone number;

[0058] Voice recorder 3: "Hi, the number you dialed is empty, please check and dial again!";

[0059] Voice recognition server 4: recognize the voice message "Hello, the number you dialed is empty, please check and dial again!";

[0060] Hospital follow-up management server 1: judge that the phone number is wrong, hang up the phone.

Embodiment 2

[0061] Example 2: Incorrect patient identity

[0062]Hospital follow-up management server 1: collect patient names and phone numbers;

[0063] Hospital follow-up management server 1: dial the phone number;

[0064] Recording call 3: "Hello, hello!";

[0065] Speech recognition server 4: recognize the voice message "Hello, hello!";

[0066] Hospital follow-up management server 1: judge that the call has been connected;

[0067] Speech Recognition Server 5: Synthesize voice "Is this a patient or a family member of a patient?";

[0068] Hospital follow-up management server 1: Play the voice "Excuse me, is this a patient or a family member of a patient?";

[0069] Voice recorder 3: "No, you made a mistake!";

[0070] Speech recognition server 4: recognize the voice message "No, you made a mistake!";

[0071] Hospital follow-up management server 1: judge that the patient's identity is incorrect, and hang up the phone.

Embodiment 3

[0072] Embodiment 3: the follow-up process of a certain patient

[0073] Hospital follow-up management server 1: collect patient names and phone numbers;

[0074] Hospital follow-up management server 1: dial the phone number;

[0075] Voice recorder 3: "Hello!";

[0076] Speech recognition server 4: recognize the voice message "Hello!";

[0077] Hospital follow-up management server 1: judge that the call has been connected;

[0078] Speech Recognition Server 5: Synthesize voice "Is this a patient or a family member of a patient?";

[0079] Hospital follow-up management server 1: Play the voice "Excuse me, is this a patient or a family member of a patient?";

[0080] Recorder 3: "Yes";

[0081] Speech recognition server 4: recognize the voice message "Yes";

[0082] Hospital follow-up management server 1: judge that the identity of the patient is correct;

[0083] Hospital follow-up management server 1: Extract the follow-up question "Are you satisfied with the service a...

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Abstract

The invention discloses a full-automatic hospital telephone follow-up method and a telephone device thereof. The telephone device comprises a hospital follow-up management server, a hospital information system, a recording telephone, a voice recognition server, a voice synthesis server and an information database. Due to the information means and design of hardware equipment, all follow-up process are integrated through the existing mature hospital information system, the recording telephone technology, the voice recognition technology, the voice synthesis technology, the database technology and the like; a function of full-automatically following up patients through a telephone can be realized; and the method disclosed by the invention can be applied to following up patients through a hospital telephone.

Description

technical field [0001] The invention belongs to the field of medical and health technologies, and in particular relates to a fully automatic hospital telephone follow-up method and a telephone device thereof. Background technique [0002] With the development of Internet applications, social services have become more convenient and inclusive, health and medical services have become more diversified, and the allocation of medical service resources has been continuously optimized. The hospital's follow-up work also needs to be further improved to achieve better service results. At present, most hospitals have realized the function of database storage of follow-up information, and some hospitals have realized the function of filling in the network follow-up form. However, because there are many middle-aged and elderly patients in the hospital, it is difficult to fill in the online follow-up form, especially the operability of text input. Traditional telephone follow-up general...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F19/00G06Q50/22G06Q50/24G10L15/26G10L15/30G10L17/00G16H10/60
CPCG06F19/3418G06F19/36G06Q50/22G06Q50/24G10L15/26G10L15/30G10L17/00G16H10/60
Inventor 陈潇君江晓明柯佳郭剑峰汪文新宋新平陈小波汪满容詹天明苟建平
Owner JIANGSU UNIV
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