Real-time monitoring system for maintenance service

Abstract

The invention provides a real-time monitoring system for maintenance service, relating to equipment maintenance service which is provided for users by a service provider. The system is characterized by comprising a central manager and a real-time monitoring manager, wherein the central manager includes a user information storage part, an input part, a retrieval part, a maintenance content information generation part and a central-side communication part; and the real-time monitoring manager includes a monitoring-side communication part, a maintenance record generation part, a display part and a monitoring control part. The display part displays generated maintenance record, and displays the present working state of a maintenance staff in the maintenance record according to real-time state information. According to the maintenance acceptance time, response time threshold and the real-time state information, the monitoring control part determines whether the maintenance staff reaches the position of the user within the response threshold in real time; and if not, the monitoring control part controls the display part to display response alarm in the corresponding maintenance record.

Description

technical field [0001] The invention relates to a real-time monitoring system, in particular to a real-time monitoring system for maintenance services related to maintenance services. Background technique [0002] At present, especially for equipment with various functions and complex maintenance of parts, service providers often provide efficient maintenance services for users. Service providers provide corresponding troubleshooting, debugging or replacement of parts for such equipment. Serve. [0003] With the use of equipment, there may often be situations such as parts damage and downtime. For example, when the equipment cannot operate at all during downtime, which seriously affects the normal business of the user unit, then the user will communicate to the service through telephone, email, etc. The service provider reports for repairs in a timely manner, and informs the service provider’s service center of the condition of the equipment. After receiving the user’s repo...

AI Technical Summary

Problems solved by technology

[0006] However, due to the large number of users, the specific conditions such as repair time, user address, and repair content are different. The manager displays some simple and one-sided information on the existing display screen, such as the departure and arrival of each maintenance personnel. The user's downtime has exceeded the pre-signed relevant thresholds. It is difficult to grasp the supervision and make proper arrangements. Then, the above-mentioned rapid response, high-efficiency and high-quality maintenance services will become empty promises that cannot be realized. Integrity and credibility of service providers to users

Images