Intelligent power failure repairing and dispatch list receiving system loaded into manual power audio signal system and operation method thereof

Abstract

The invention provides an intelligent power failure repairing and dispatch list receiving system loaded into a manual power audio signal system and an operation method of the intelligent power failure repairing and dispatch list receiving system. The intelligent power failure repairing and dispatch list receiving system loaded into the manual power audio signal system and the operation method of the intelligent power failure repairing and dispatch list receiving system are combined with an existing platform and can increase the issue speed of repair information to the maximum extent and ensure that the repair information accurately corresponds to an actual failure position. The manual power audio signal system comprises a first-level processing center, a second-level dispatching command squad and a third-level failure rush-repair team. The first-level processing center comprises a public voice receiving end and a first-level processing system. The second-level dispatching command squad comprises a second-level processing system. The first-level processing system comprises a repair information processing module. The second-level processing system is provided with intelligent processing modules and comprises a program trigger module, a data conversion module, a region recognition module, a manual intervention module and a dispatch list processing module. By the adoption of the intelligent power failure repairing and dispatch list receiving system and the operation method of the intelligent power failure repairing and dispatch list receiving system, the automation level of backstage service of an information service center is improved, and the accurate rate of rush-repair dispatching addresses is guaranteed.

Description

technical field [0001] The invention relates to an intelligent order-receiving system in the background of an artificial voice station, which is suitable for the background order-receiving operation of the artificial voice station requiring a short-term response and the area research and judgment technology for an incoming call (report for repair). Background technique [0002] In the power supply service, in order to ensure the service quality, reduce the power outage time of users, and improve the efficiency of emergency repairs, voice services are usually used to obtain user information during service to ensure the efficiency of emergency repairs. At the same time, State Grid’s external service commitment: the time for the emergency repair team to arrive at the scene shall not exceed 90 minutes in rural areas, and no more than 45 minutes in urban areas. This requires that the failure warranty information must be quickly and accurately communicated to the relevant maintena...

AI Technical Summary

Problems solved by technology

Due to problems such as homophones and work experience, the backstage service personnel of the provincial-level voice information station had deviations in the preliminary recording of the place names and locations of the county-level cities, which resulted in the inability to quickly and accurately dispatch the power failure repair information to the relevant departments in the first place. The maintenance team, which has high requirements for the response speed and distribution accuracy of the background personnel, also leads to the following problems: 1. The production and life of the masses cannot be effectively guaranteed; 2. The power maintenance resources are limited. Waste; 3. It is difficult to realize the foreign service commitment of State Grid

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