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Chatting robot knowledge base and construction method thereof

A chat robot and construction method technology, applied in the field of automatic chat robot knowledge base and its construction, can solve the problems of unable to chat person personalized reply, not recording chat person attribute information, not recording chat discourse context information, etc.

Inactive Publication Date: 2013-11-13
TIANGE TECH HANGZHOU +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The root cause of these problems in the chatbot is that the chat knowledge base only records the "utterance-reply" information, but does not record the context information of each chat utterance, nor does it record the attribute information of each chatter
[0004] In summary, the existing chatbots have the disadvantages of incoherent chatting process and inability to give personalized replies based on chatter attributes. New technologies need to be developed, especially new chat knowledge bases and their construction methods.

Method used

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  • Chatting robot knowledge base and construction method thereof
  • Chatting robot knowledge base and construction method thereof
  • Chatting robot knowledge base and construction method thereof

Examples

Experimental program
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Effect test

Embodiment 1

[0036] This embodiment relates to an online video social platform, which is divided into several channels according to social content, and each channel has multiple video chat rooms. Tourists and VIP members can interact with the host in the room. One of the important communication methods is text chat. During the service peak period, the room host can interact and chat with users in person, but during the service peak period, there are too many users in the room, and the room host cannot interact with each user, which seriously affects the user experience. Therefore, it is necessary to develop a chatbot that can simulate the moderator's work to relieve the moderator's work pressure, and a key problem in developing a chatbot is to build a chat knowledge base. First, the text chat records of room hosts and users on the platform are extracted as artificial chat data. The time span is 1 month, and there are more than 30 million chat words in total. Due to system reasons, the art...

example

[0040] [The platform customer logs into the system, the system queries the chat person attribute database to obtain the user's attribute information, the gender is "male", the region is "Zhejiang", and the chat keyword includes "singing"]

[0041] Here is the chat process:

[0042] 1) Chatbot: Brother fellow, we meet again~ [Greeting, the restriction of this greeting is "gender = male", the current user meets the restriction]

[0043] 2) Platform users: yes

[0044] 3) Chatbot: I’m afraid I won’t be able to see you [the user’s words above are only the word “yes”, the amount of information is too small, query the chat discourse database, and determine the most appropriate reply through contextual information matching]

[0045] 4) Platform users: just went out for a while

[0046] 5) Chatbot: Oh, I thought you were asleep [According to the user's words and contextual information, query the chat discourse database to determine the reply words]

[0047] 6) Platform users: beaut...

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Abstract

The invention discloses a chatting robot knowledge base and a construction method thereof. The knowledge base comprises a chatting word library and a chatting person attribute library, wherein the chatting word library consists of a plurality of chatting word records; each record comprises a chatting word, contextual information of the chatting word, a plurality of replying words of the chatting word and a limiting condition set of each replying word; the chatting person attribute library consists of a plurality of chatting person attribute records; each record contains static attribute and dynamic attribute of each chatting person. The invention also discloses the construction method of the chatting robot knowledge base. The information required by the knowledge base is acquired by using a data mining technology. The candidate chatting words, contextual information and replying words are respectively mined from mass artificial chatting data. The chatting person attributes are dynamically acquired from a chatting process. According to the chatting robot knowledge base and the construction method thereof disclosed by the invention, the defects that the chatting process is incoherent and the personalized reply cannot be given according to the chatting person attributes exiting in the current chatting robot can be overcome and the support can be provided for developing intelligent chatting robots in the specified fields.

Description

technical field [0001] The invention relates to the field of chatting robots, in particular to an automatic chatting robot knowledge base and a construction method thereof in the field. Background technique [0002] In 1950, Turing, the "father of artificial intelligence", published the article "Computing Machines and Intelligence" in the top international academic journal "Mind", proposing that if machines can talk to people in natural language and not be noticed, then the Machines are intelligent. This is the so-called Turing test. The development of robots that can automatically chat with people has always been an important topic in the field of artificial intelligence. The world's first chatbot was born in the 1980s. This robot is called "Elbot" and is written in BASIC language. In 1998, Chris Kwart completed an online chat system "TalkBot" written in javascript and PERL language. In November 1995, Wallace developed a chat program "Alice" and installed it on a web se...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30
Inventor 周建政王荣波谌志群傅政军朱文华严峻杰黄金海姚金良陆蓓
Owner TIANGE TECH HANGZHOU
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