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Call center equipment control system and method

A call center and equipment control technology, applied in the field of electronics, can solve problems such as inability to meet, and achieve the effects of simple implementation, long development cycle, simple and convenient development speed

Active Publication Date: 2015-04-08
深圳市深海捷科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The common third-party development interface and device control method based on DLL dynamic library in the call center system has gradually failed to meet the current mainstream Web development technology and the market environment that requires rapid development and integration.

Method used

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  • Call center equipment control system and method
  • Call center equipment control system and method
  • Call center equipment control system and method

Examples

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Embodiment Construction

[0025] In order to describe the technical content, structural features, achieved goals and effects of the present invention in detail, the following will be described in detail in conjunction with the embodiments and accompanying drawings.

[0026] see figure 1 , the call center equipment control system of the present invention comprises a call center module 10, a call center module 11 and a call center module 12, an agent module 20, a client module 30, a client module 31 and a client module 32, and the call center module 10 includes a call center interface unit 101, the call center module 11 includes a call center interface unit 111, the call center module 12 includes a call center interface unit 121, the client module 30 includes a WEB interface unit 301, and the client module 31 includes a WEB interface unit 311, The client module 32 includes a WEB interface unit 321, and the agent module 20 includes a call center interface management unit 201, a WEB interface management un...

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PUM

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Abstract

The invention discloses a call center equipment control system and a call center equipment control method. The system comprises a plurality of call center modules, an agent module and a plurality of client modules, wherein each of the plurality of call center modules comprises a call center interface unit; each of the plurality of client modules comprises a WEB interface unit; the agent module comprises a call center interface management unit, a WEB interface management unit and an event processing unit; the call center interface units of the plurality of call center modules are connected with the call center interface management unit of the agent module; the call center interface management unit of the agent module is connected with the event processing unit of an agent unit; the event processing unit of the agent unit is connected with the WEB interface management unit of the agent unit; and the WEB interface management unit of the agent unit is connected with the WEB interface units of the plurality of client modules.

Description

technical field [0001] The invention relates to the field of electronics, in particular to a control system and method for call center equipment. Background technique [0002] The call center is a comprehensive device that makes full use of modern communication and computer technology to automatically and flexibly handle a large number of different incoming and outgoing calls. It involves the collaborative work of software and hardware. At the same time, due to the differences in the management and business processes of different enterprises, it needs to be connected with enterprise information systems such as customer relationship management system (CRM) and enterprise resource planning system (ERP), so as to provide enterprises and customers with richer and more humanized solutions. personalized service. Based on the application requirements of call center equipment, how to easily and conveniently integrate the call center with other systems has become a key issue for the...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L12/24H04L29/08H04M3/51
Inventor 国承斌
Owner 深圳市深海捷科技有限公司
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