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Seating system based on multi-process and method for realizing seating business

An implementation method and multi-process technology, applied in the transmission system, digital transmission system, subscriber special service, etc., can solve the problems of slow response and instability of the agent system, reduce crashes and abnormal exits, improve stability, and enhance experience quality effect

Inactive Publication Date: 2011-01-05
ZTE CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0007] The embodiment of the present invention provides a multi-process-based agent system and agent service implementation method to solve the problem of slow and unstable response of the agent system in the prior art

Method used

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  • Seating system based on multi-process and method for realizing seating business
  • Seating system based on multi-process and method for realizing seating business
  • Seating system based on multi-process and method for realizing seating business

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Embodiment Construction

[0019] The core idea of ​​the present invention is: by dividing the agent system into a framework main process module and several business sub-process modules, the framework main process module and the business sub-process modules occupy different processes respectively, and all business sub-process modules are controlled by the framework main process module Unified management, each manual business page is displayed in an independent business sub-process module, thereby improving the response speed of the agent system page, enhancing the user experience quality of the agent system, and greatly reducing the phenomenon of agent system crashes and abnormal exits , improve the stability, fault tolerance and battery life of the agent system, and ensure the work quality of customer representatives in the call connection function and manual business function.

[0020] The technical solutions of the present invention will be described in detail below in conjunction with the accompanyin...

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PUM

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Abstract

The invention provides a seating system based on multi-process and a method for realizing a seating business, and belongs to the field of customer service center system. The seating system comprises a frame master process module and a business sub-process module. The method comprises the steps of: receiving a business instruction input by a customer representative and transmitting the business instruction by the framework master process module; receiving the business instruction transmitted by the framework master process module and loading a manual business page according to the business instruction by the business sub-process module. The technical scheme provided by the invention improves the response speed of a seating system page, enhances the experience quality of users for the seating system, greatly reduces the breakdown and abnormal exiting of the seating system, improves the stability, fault tolerance and cruising ability of the seating system, and guarantees the work quality of the customer representative in the telephone traffic connection function and manual business function.

Description

technical field [0001] The invention relates to the field of customer service center systems, in particular to a multi-process-based agent system and a method for realizing agent services. Background technique [0002] With the continuous improvement of social development and enterprise service awareness, there are many call centers aiming at providing customers with better services. A call center generally consists of a hardware platform and an agent system, which provides convenient and efficient services to customers by answering inquiries and accepting orders. Among them, the seat system mainly performs the functions of telephone connection and manual business, and completes the acceptance of telephone business: including telephone connection, hanging up, transfer, outbound call, voice playback, recording, fax, as well as business consultation, business inquiry, and business acceptance. , complaints / suggestions / reservations and other business functions. [0003] At pre...

Claims

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Application Information

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IPC IPC(8): H04M3/51H04L12/24
Inventor 王笑难
Owner ZTE CORP
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