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Call quality test method, device and system

A technology of call quality and test method, applied in wireless communication, electrical components, etc., can solve the problems of low test accuracy and low efficiency, and achieve the effect of avoiding repeated complaints, reducing cycle, and comprehensively reflecting user behavior.

Inactive Publication Date: 2013-08-07
中国移动通信集团甘肃有限公司
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  • Summary
  • Abstract
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  • Claims
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AI Technical Summary

Problems solved by technology

[0012] The first purpose of the present invention is to provide a call quality testing method to reduce customer complaints in view of the low efficiency and low test accuracy defects caused by manual handling of complaints in the call quality testing technology in the prior art Period, handle call failures in time and test with high accuracy
[0013] The second object of the present invention is to provide a network call quality testing device for the low efficiency and low test accuracy of the call quality testing technology in the prior art due to manual handling of complaints, so as to reduce the Customer complaint cycle, timely handling of call failures and high test accuracy
[0014] The third object of the present invention is to provide a call quality testing system to reduce customer complaints in view of the defects of low efficiency and low test accuracy caused by manual handling of complaints in the call quality testing technology in the prior art Period, handle call failures in time and test with high accuracy

Method used

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  • Call quality test method, device and system
  • Call quality test method, device and system
  • Call quality test method, device and system

Examples

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Embodiment Construction

[0030] The present invention will be described in detail below in conjunction with the accompanying drawings.

[0031] Such as figure 1 As shown, in the first embodiment of the present invention, the call quality testing system includes:

[0032] The network call quality testing device 204 is used to test the call quality according to the dual-tone multi-frequency signal returned by the terminal under test 206 received, judge the network call fault type of the test according to the call quality failure statistical data prestored in the core server 202, and The network call fault type is sent to the terminal under test 206;

[0033] The core server 202 is used for storing statistical data of call quality faults.

[0034] Such as figure 2 As shown, the network call quality testing device 204 specifically includes:

[0035] Data collection module 2042, for receiving the DTMF signal returned by the terminal under test;

[0036] The management analysis module 2044 is used to ...

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Abstract

The invention discloses a call quality test method, a call quality test device and a call quality test system. The call quality test method comprises the following steps of: sending double-tone multiple-frequency signals to a tested terminal; testing network call quality according to the received double-tone multiple-frequency signals returned by the tested terminal to obtain a call quality test result; and comparing the pre-stored call quality fault statistical data with the call quality test result to obtain a network call fault type. The call quality test method, the call quality test device and the call quality test system remotely and automatically test the user call quality after user network complaints, avoid manually processing the complaints, reduce the period of processing client complaints, process the call faults in time, avoid repeated complaints of clients, and acquire the fault type of the current test more precisely by comparing the test result with the historical callfault data.

Description

technical field [0001] The invention relates to a mobile communication core network technology, in particular to a call quality testing method, device and system. Background technique [0002] In the prior art, the test process after the user network throwing and dismantling process is performed manually. Accept the circulation procedure in the form of trouble work order, in order to ensure the timeliness of resolution, the conventional processing method is: the customer's online complaint is to conduct an inquiry after accepting the complaint, send someone to the complaint site for on-site testing and processing, and conduct a return visit after the complaint is completed . There is currently no good solution to complaints with long processing cycles such as remote coverage, inter-provincial roaming, and interconnection. It is necessary to send a special person to return to visit the customer and do a good job of explaining and comforting, and only strive for the understa...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04W24/04H04W24/08H04W24/00
Inventor 包静
Owner 中国移动通信集团甘肃有限公司
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