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Method and system for remote maintenance of mobile equipment

A mobile device and remote maintenance technology, applied in the field of mobile communication, can solve the problems of difficult maintenance, long maintenance time, and user inconvenience, and achieve the effect of remote maintenance.

Inactive Publication Date: 2010-03-03
BYD CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] Now the use of mobile communication equipment has been popularized, easy to use, and more and more powerful, so the corresponding software of the mobile communication equipment is also more and more complicated
[0003] Due to the complexity of the software, when the mobile communication device breaks down, maintenance becomes difficult, and it is difficult for ordinary maintenance personnel to solve it, and it takes a long time to return to the manufacturer for maintenance, which brings inconvenience to users

Method used

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  • Method and system for remote maintenance of mobile equipment
  • Method and system for remote maintenance of mobile equipment
  • Method and system for remote maintenance of mobile equipment

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Embodiment Construction

[0019] The invention provides a method and system for remote maintenance of mobile equipment, which realizes remote maintenance of mobile equipment by sending operation information of the mobile equipment and receiving the maintenance plan of the remote maintenance center set by the manufacturer.

[0020] The remote maintenance center is a department specially set up by mobile device manufacturers for remote maintenance of mobile phones, and can provide maintenance solutions for hardware or program problems that occur in mobile devices.

[0021] Reference figure 1 , A method for remote maintenance of a mobile device according to the first embodiment of the present invention is proposed, including the steps:

[0022] S10, obtaining operating information of the mobile device;

[0023] S11, sending the operation information to a remote maintenance center;

[0024] S12. Receive and execute the maintenance plan returned by the remote maintenance center.

[0025] The mobile device has at least...

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Abstract

The invention relates to a method and a system for the remote maintenance of mobile equipment. The method comprises the following steps: acquiring the operation information of the mobile equipment; sending the operation information to a remote maintenance center; and receiving and executing a maintenance scheme returned by the remote maintenance center. The system comprises an information acquiring module, a transmitting module and a receiving module, wherein the information acquiring module is used for acquiring the operation information of the mobile equipment; the transmitting module is used for sending the operation information to the remote maintenance center; and the receiving module is used for receiving and executing the maintenance scheme returned by the remote maintenance center.The method and the system for the remote maintenance of the mobile equipment are convenient for a user to communicate with the remote maintenance center set by a mobile equipment manufacturer so as to realize the remote maintenance of the mobile equipment.

Description

Technical field [0001] The invention relates to the field of mobile communication, and in particular to a method and system for remote maintenance of mobile equipment. Background technique [0002] Nowadays, the use of mobile communication devices has become widespread, convenient to use, and more powerful. Therefore, the corresponding software of the mobile communication devices has become more and more complex. [0003] Due to the complexity of the software, when the mobile communication device fails, maintenance becomes difficult, and it is difficult for ordinary maintenance personnel to solve it, and it takes a long time to return to the manufacturer for maintenance, which brings inconvenience to the user. Therefore, the remote maintenance of mobile communication equipment by manufacturers has become an urgent problem to be solved. Summary of the invention [0004] One of the objectives of the present invention is to provide a method and system for remote maintenance of mobile ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04W24/04H04L29/06
Inventor 刘建华
Owner BYD CO LTD
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