Interaction voice response system and realization method thereof
A technology for interactive voice response and implementation method, applied in the field of telecommunications, can solve the problems of inconsistent function menus, increase the R&D cost and maintenance cost of operators, and increase the difficulty of maintenance, and achieve the effect of reducing investment costs and improving operational economic benefits.
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[0020] The core idea of the present invention is, considering that the application of Online Charging System (OCS, Online Charging System) is more and more extensive, can be three kinds of networks under OCS framework, namely GSM network, CDMA network and PSTN network, provide unified IVR System, which integrates different network users into the same IVR system, so as to reduce the R&D cost and maintenance cost of operators operating on multiple networks, and can improve the flexible configuration of IVR functions. Specifically, the mobile terminal user can trigger the same IVR system through the access code, and then obtain the IVR function menu plan customized by the operator through different access codes, user access network types, and user payment types , to provide users with various IVR functional services.
[0021] The technical solutions of the present invention will be described in further detail below in conjunction with the accompanying drawings and specific embo...
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