Internet assisted telephone access system and method for operating the system

Abstract

The invention provides an internet-assisted telephone interview system and a method for operating the system, wherein not only the interview system is based on internet but also any computer connected with the internet can become a telephone interview manager or a telephone interviewer and telephone interview is not limited by regions. The internet-assisted telephone interview system comprises a user terminal, the internet, an internet telephone interview platform, a communication exchange memory and an interviewee, wherein the platform is used for providing a telephone interview application program for the user terminal, storing interviewed voice record and providing a voice communication interface for the user terminal. The realization method comprises: firstly, a terminal user enters the internet telephone interview platform through a server of an internet connecting system, and begins telephone interview operation; secondly, the terminal user can perform telephone interview only by establishing a protocol and registering to be a system member through a login system first; and thirdly, the terminal user can utilize an interview management system to perform various interview management operations such as allocation of interview personnel and monitoring of interview execution when logging in a system web site.

Description

technical field [0001] The invention relates to an intelligent system capable of remote telephone access in the Internet field and a method for realizing the intelligent system. Background technique [0002] Market research is an important element in the entire field of marketing. It connects consumers, customers, the public and marketers through information that has the following functions: identifying and defining market opportunities and possible problems, formulating and optimizing marketing mixes and evaluating their effectiveness. Traditional research methods include door-to-door interviews, street intercept interviews, and telephone interviews. In traditional telephone surveys, interviewers make phone calls to ask respondents, and then record the survey results in paper questionnaires. In this way, questionnaires need to be produced and printed; telephone calls need to be manually dialed; in addition, the data obtained from the survey also need to be entered manuall...

AI Technical Summary

Problems solved by technology

[0006] The first purpose is to overcome the deficiency that the existing CATI cannot be used under the Internet, transform the regular functions of CATI based on the LAN and application program environment into a B / S structure system based on the Internet, and can be used on any computer connected to the Internet Become a management terminal and agent terminal for telephone access, unlimited expansion of telephone access seats and no geographical restrictions

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