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Customer mobile phone terminal internet self-complaint method

A mobile phone terminal and customer technology, applied in subscriber special services, electrical components, wireless communication, etc., can solve the problems of occupying voice channel resources, boring efficiency, limited service desk capacity of customer service center, etc., to achieve reduced occupancy, elimination of The effect of volume dependence

Active Publication Date: 2007-10-03
CHINA MOBILE GRP FUJIAN CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This declaration mode is rather boring and the efficiency is affected by various aspects. It is also limited by the capacity of the service desk seats in the customer service center and occupies the voice channel resources of the applicant's current communication network.

Method used

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  • Customer mobile phone terminal internet self-complaint method
  • Customer mobile phone terminal internet self-complaint method
  • Customer mobile phone terminal internet self-complaint method

Examples

Experimental program
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Embodiment Construction

[0013] As shown in Fig. 1, it is a structural diagram of the present invention, including a mobile phone online self-service complaint module, a data conversion module and an interface module. The mobile phone online complaint self-declaration module is mainly used to provide the customer complaint interface to fill in the complaint information; the data conversion module is mainly used to convert the complaint information submitted by the customer into a standard description language; the interface module is mainly used to call the internal complaint handling system to trigger the corresponding complaint handling process.

[0014] As shown in Figure 2, it is a flow chart of the method for handling self-service complaints on the mobile phone of the present invention, including the following steps:

[0015] Step 1. The customer accesses the Internet through the mobile terminal;

[0016] Step 2. The customer submits the corresponding complaint information on the complaint self-...

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Abstract

This invention provides an on-line self-help complaint method for customer cell phone terminals including the following steps: a user sends complaint information to a complaint self-help declare module mounted on a server by logging its cell phone to the line, which converts the complaint information submitted by a user in a complaint list to a description language of a background standard via a customer complaint data conversion module to be transferred to a process system in a communication operator by an interface module.

Description

Technical field: [0001] The invention relates to a method for online self-service complaint of a mobile phone terminal of a customer. Background technique: [0002] The customer declaration method of the existing communication network is generally to declare by self-service or transfer to manual service under the navigation mode of the IVR. This declaration mode is rather boring and the efficiency is affected by various aspects. It is also limited by the capacity of the service desk seats in the customer service center and occupies the voice channel resources of the applicant's current communication network. With the development of the era of social personalization and the gradual development of mobile network applications, the function of mobile Internet access has covered almost all current mobile phone models, and the operability of mobile Internet access has become more and more popular. Invention content: [0003] The purpose of the present invention is to provide a ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04Q7/34H04M3/42H04W24/00
Inventor 张莉江帆魏建荣倪志刚
Owner CHINA MOBILE GRP FUJIAN CO LTD
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