Looking for breakthrough ideas for innovation challenges? Try Patsnap Eureka!

Short message self-complaint method of customer mobile phone terminal

A mobile phone terminal and customer technology, applied in wireless communication, communication supplementary services, electrical components, etc., can solve the problems of occupying voice channel resources, boring efficiency, impact, etc., to improve efficiency, eliminate capacity dependence, and reduce occupancy Effect

Active Publication Date: 2010-12-22
CHINA MOBILE GRP FUJIAN CO LTD
View PDF4 Cites 0 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This declaration mode is rather boring and the efficiency is affected by various aspects. It is also limited by the capacity of the service desk seats in the customer service center and occupies the voice channel resources of the applicant's current communication network.

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Short message self-complaint method of customer mobile phone terminal
  • Short message self-complaint method of customer mobile phone terminal
  • Short message self-complaint method of customer mobile phone terminal

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0013] figure 1 It is a schematic structural diagram of the present invention, which includes a mobile phone short message self-service complaint module, a data conversion module and an interface module. The mobile phone SMS complaint self-declaration module is mainly used to provide analysis templates for customer complaint SMS; the data conversion module is mainly used to convert the complaint information submitted by customers into a standard description language; the interface module is mainly used to call the internal complaint handling system to trigger corresponding complaints processing flow.

[0014] figure 2 It is a flow chart of the method for handling self-service complaints from mobile phone short messages of the present invention, including the following steps:

[0015] Step 1. The customer sends a text message through the mobile terminal;

[0016] Step 2. The complaint self-declaration module analyzes the corresponding complaint information submitted by the ...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

This invention provides a self-help complaint method for short messages of customer cell phones including the following steps: a user transmits a short complaint message to a complaints self-declared module installed on a server via a cell phone, which converts the complaint message submitted in the complaint list of the user to a description language of the background standard by a complaint data conversion module, and the languard is transferred to an internal complaint process system of a communication operator by an interface module.

Description

Technical field: [0001] The invention provides a short message self-service complaint method of a customer's mobile phone terminal. Background technique: [0002] The customer declaration method of the existing communication network is generally to declare by self-service or transfer to manual service under the navigation mode of the IVR. This declaration mode is rather boring and the efficiency is affected by various aspects. It is also limited by the capacity of the service desk seats in the customer service center and occupies the voice channel resources of the applicant's current communication network. With the development of the era of social individuation and the gradual development of mobile phone network applications, the function of mobile phone text messages has covered all current mobile phone models, and the operation of mobile phone sending text messages has become more and more popular and more and more accepted by mobile phone users. Invention content: [0...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
Patent Type & Authority Patents(China)
IPC IPC(8): H04W4/14H04W4/16H04W24/04H04W88/18
Inventor 张莉陈桂桢林文周黄海辉
Owner CHINA MOBILE GRP FUJIAN CO LTD
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Patsnap Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Patsnap Eureka Blog
Learn More
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic, Popular Technical Reports.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap|About US| Contact US: help@patsnap.com