Short message self-complaint method of customer mobile phone terminal

A mobile phone terminal and customer technology, applied in the direction of wireless communication, electrical components, radio/inductive link selection and arrangement, etc., can solve the problems of occupying voice channel resources, boring efficiency, impact, etc., to reduce occupation, improve efficiency, eliminate The effect of volume dependence

Active Publication Date: 2007-10-03
CHINA MOBILE GRP FUJIAN CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

This declaration mode is rather boring and the efficiency is affected by various aspects. It is also limited by the capacity of the service desk seats in the customer service center and occupies the voice channel resources of the applicant's current communication network.

Method used

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  • Short message self-complaint method of customer mobile phone terminal
  • Short message self-complaint method of customer mobile phone terminal
  • Short message self-complaint method of customer mobile phone terminal

Examples

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Embodiment Construction

[0013] Fig. 1 is a schematic structural diagram of the present invention, which includes a mobile phone short message self-service complaint module, a data conversion module and an interface module. The mobile phone SMS complaint self-declaration module is mainly used to provide analysis templates for customer complaint SMS; the data conversion module is mainly used to convert the complaint information submitted by customers into a standard description language; the interface module is mainly used to call the internal complaint handling system to trigger corresponding complaints processing flow.

[0014] Fig. 2 is the flow chart of the method for handling self-service complaints of customers' mobile phone short messages according to the present invention, including the following steps:

[0015] Step 1. The customer sends a text message through the mobile terminal;

[0016] Step 2. The complaint self-declaration module analyzes the corresponding complaint information submitted...

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Abstract

This invention provides a self-help complaint method for short messages of customer cell phones including the following steps: a user transmits a short complaint message to a complaints self-declared module installed on a server via a cell phone, which converts the complaint message submitted in the complaint list of the user to a description language of the background standard by a complaint data conversion module, and the languard is transferred to an internal complaint process system of a communication operator by an interface module.

Description

Technical field: [0001] The invention provides a short message self-service complaint method of a customer's mobile phone terminal. Background technique: [0002] The customer declaration method of the existing communication network is generally to declare by self-service or transfer to manual service under the navigation mode of the IVR. This declaration mode is rather boring and the efficiency is affected by various aspects. It is also limited by the capacity of the service desk seats in the customer service center and occupies the voice channel resources of the applicant's current communication network. With the development of the era of social individuation and the gradual development of mobile phone network applications, the function of mobile phone text messages has covered all current mobile phone models, and the operation of mobile phone sending text messages has become more and more popular and more and more accepted by mobile phone users. Invention content: [0...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04Q7/22H04Q7/32H04W4/14H04W24/04H04W88/18
Inventor 张莉陈桂桢林文周黄海辉
Owner CHINA MOBILE GRP FUJIAN CO LTD
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