Method and system for customizing prompt voice speech in digital program control exchange

Abstract

This invention discloses a method and system for drafting prompt tone languages in a digital program control exchange, in which, the method includes: sorting all language resources of prompt tones inthe exchange in terms of the kinds of languages and listing index entries, setting and storing related parameters of the kinds of the language in a user attribute. When playing a prompt tone to a user, the method determines the language kind to be played according to the parameter set in the attribute and determines related index entries to look for the prompt tone to be played to the user and plays it to the user. The system includes: a phone resource management module, a service process module, a database process module, a phone resource process board, an interface control unit and an analoguser board.

Description

technical field [0001] The invention relates to a digital program-controlled exchange technology in communication technology, in particular to a method and system for customizing prompt tone language in a digital program-controlled exchange. Background technique [0002] At present, the prompt tone language provided by the digital program-controlled switchboard is a fixed language, or a prompt tone language that can be set globally by the switchboard. However, the above-mentioned customization of the prompt tone language has the following disadvantages: For multi-ethnic language areas or hotels that receive customers with different languages, the prompt sounds in various languages ​​required by different users cannot be satisfied. However, the cost of using multiple switches to customize different prompt tone languages ​​is relatively high, and many operators do not have them. Therefore, in actual network operation, many branches of operators have not purchased multiple set...

AI Technical Summary

Problems solved by technology

However, the customization of the above-mentioned prompt tone language has the following disadvantages: For multi-ethnic language regions or hotels that receive customers with different languages, the prompt sounds in various languages ​​required by different users cannot be satisfied.

However, the cost of using multiple switches to customize different prompt tone languages ​​is relatively high, and many operators do not have

Therefore, in the actual network operation, many branches of operators have not purchased multiple sets of switch equipment to realize multilingual prompts, so that many digital program-controlled switches cannot provide users with multilingual prompts when they are in use.

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