Real-time user feedback

Abstract

A service provider determines a user's location when the user requests to make a payment through the service provider. After the payment processed, the user is provided a feedback form on the user device, such as a smart phone, while the user is still at the payment location. The feedback form may include different ways for the user to quickly and easily provide feedback on the transaction, including speaking into the user device, entering comments, selecting from a list of ratings or satisfaction indicators, etc. The user is then able to provide feedback, which is communicated back to the service provider. The service provider can associate the feedback with the particular transaction and communicate the feedback to the merchant or other parties associated with the transaction, including management, employees, etc.

Description

CROSS REFERENCE TO RELATED APPLICATION[0001]The present application claims priority to U.S. Provisional Application Ser. No. 61 / 580,992, filed Dec. 28, 2011, which is incorporated by reference in its entirety.BACKGROUND[0002]1. Technical Field[0003]The present application generally relates to user feedback and more particularly to electronic feedback.[0004]2. Related Art[0005]Consumer feedback is important for a merchant to maintain or improve quality. One way for a user or consumer to provide feedback for a service or purchase is through comment cards at the merchant location. For example, a restaurant may provide comment or feedback cards on a consumer's table, at a register, or other location in the restaurant. The cards enable a consumer to comment on the waiter, the food, or anything else the consumer wishes to comment on. While such information may be valuable to the restaurant, consumers may be reluctant to fill out the card or fill it out with much detail because of inconven...

AI Technical Summary

Benefits of technology

The present patent application claims priority to a provisional application filed in December 2011 and relates to a system for providing real-time user feedback to a service provider. The technical effect of the patent is to provide a way for users to easily provide meaningful feedback in real-time, without the need for inconvenient feedback cards or emails. This allows for quicker and more detailed feedback on transactions or services, improving the quality of the user experience.

Problems solved by technology

While such information may be valuable to the restaurant, consumers may be reluctant to fill out the card or fill it out with much detail because of inconvenience.

Furthermore, such cards may not provide the restaurant feedback on a specific transaction or waiter, thereby limiting their potential value.

However, these provide very little detail other than whether a consumer likes or dislikes something.

However, the consumer typically provides the feedback on the actual item and is not done at the time of the purchase, as the consumer typically needs time to use the item before being in a position to provide feedback.

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