Methods and apparatus for audio data monitoring and evaluation using speech recognition
a technology of speech recognition and audio data, applied in the field of audio data monitoring, can solve the problems of time-consuming, laborious, laborious, and laborious manual call monitoring, and achieve the effect of simplifying the search of audio segments
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[0062] The ensuing description provides exemplary embodiments only, and is not intended to limit the scope, applicability, or configuration of the invention. Rather, the ensuing description of the exemplary embodiments will provide those skilled in the art with an enabling description for implementing an example embodiment of the invention. It should be understood that various changes may be made in the function and arrangement of elements without departing from the spirit and scope of the invention.
[0063] To address the shortcomings of prior art systems, it would be advantageous to provide an automated call monitoring system capable of automatically analyzing all telephone calls as they are recorded, which is also capable of reviewing and monitoring previously recorded calls. It would be further advantageous to be able to easily search for spoken words, phrases or word sequences in the recorded audio using speech recognition technology.
[0064] In a modern contact center, there is ...
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