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Performance prediction service using business-process information

a business process and performance prediction technology, applied in the field of performance prediction techniques, can solve the problems of product performance prediction that does not use events and information for performance prediction, and the performance prediction techniques are not disclosed

Inactive Publication Date: 2006-05-25
IBM CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Benefits of technology

[0011] Third-party verification of a service provider's performance for a particular customer is offered by Keynote Systems (San Mateo, Calif.). Their product,

Problems solved by technology

However, performance prediction techniques are not disclosed.
Other efforts in this area are limited to information tracking.
However, such products do not use the events and information for performance prediction.
They are not designed for prediction of performance based on the real-time data that they gather.
However, none of these existing products are capable of providing effective performance prediction services.

Method used

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Embodiment Construction

[0027] As will be illustratively explained in further detail below, the present invention provides performance prediction techniques that are capable of using any real-time business or technical data, including the data used and / or processed by BAM products or other existing products such as are described above, in order to increase the accuracy of the predictions it produces.

[0028] One of the key challenges in the area of performance prediction is to make the performance predictions of a business operation, financial transaction, SLA compliance, or other significant transaction as accurate as possible.

[0029] Performance prediction methodologies disclosed in the U.S. patent application identified as Ser. No. 10 / 635,728 (attorney docket no. YOR920030230US1) filed on Aug. 5, 2003 and entitled “Performance-prediction Service with Query-program Execution,” and in the U.S. patent application identified as Ser. No. 10 / 317,300 (attorney docket no. YOR920020271US1) filed on Dec. 12, 2002 ...

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Abstract

Performance prediction techniques are provided that utilize business-process information such as transaction history and log information. For example, in one aspect of the invention, a computer-based technique for providing a performance prediction service comprises the following steps / operations. First, business-process information associated with a business is obtained. Then, a performance estimation function is generated based at least in part on the business-process information, the performance estimation function being usable in responding to a query obtained from a potential customer of the business.

Description

FIELD OF THE INVENTION [0001] The present invention generally relates to performance prediction techniques and, more particularly, to performance prediction techniques that utilize business-process information such as transaction history and log information. BACKGROUND OF THE INVENTION [0002] Existing reputation and performance prediction services and systems (including, for example, the Better Business Bureau in the offline world, Open Ratings and the eBay.com rating systems online) allow users to retrieve information about the reputation of businesses, or the likely success of a transaction, by sending queries of various kinds to the system, and receiving responses. Currently known systems are based on the post-fact reputation-related information (solicited and unsolicited) that is supplied to them by participants / users. Efforts are being made by companies and individuals to provide methods and systems that can rate businesses performance and, in some limited cases, predict perfor...

Claims

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Application Information

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IPC IPC(8): G06F17/30
CPCG06Q10/06G06Q10/06393G06Q30/0201
Inventor CHESS, DAVID M.KRASIKOV, SOPHIASEGAL, ALLAVELAYUDHAM, SENTHILNATHAN
Owner IBM CORP
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