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Image processing system

A technology of image processing and image processing devices, applied in image communication, transmission systems, two-way working systems, etc.

Pending Publication Date: 2022-05-06
SHARP KK
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] In user support services using chatbots as in the background art, when there are questions that cannot be answered by the chatbot, or if the problem cannot be solved, a staff member may respond instead of the chatbot

Method used

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Examples

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no. 1 example

[0043] figure 1 It is a diagram showing an example of the configuration of the image processing device 10 of the present invention. refer to figure 1 , an image processing system 10 as a first embodiment of the present invention includes a server (information processing device) 12 , an image processing device 14 , a portable terminal 16 , and a call center terminal 80 . The server 12 is communicably connected to the image processing device 14 , the portable terminal 16 , and the call center terminal 80 via a network 18 such as the Internet or a LAN.

[0044] The server 12 is a general-purpose server including components such as a CPU 12a, a RAM 12b, and a communication module. In addition, the server 12 has a storage unit composed of a nonvolatile memory such as HDD, flash memory, and EEPROM, or a semiconductor memory such as SSD.

[0045] The image processing device 14 is a multifunctional peripheral (MFP: Multifunction Peripheral) having a copy function, a print function,...

no. 2 example

[0203] The image processing system 10 of the second embodiment can display the original text of the response history corresponding to the summary of the response history according to the operation of the staff when the summary of the response history based on the response history of the chatbot is displayed. The first embodiment is the same, so the content that is different from the first embodiment will be described, and the repeated description will be omitted.

[0204] Figure 21 and Figure 22 is an illustrative diagram showing one example of the confirmation screen 200 in the second embodiment. like Figure 21 and Figure 22 As shown, in the second embodiment, part or all of the summary information 202 of the handling history becomes operation icons (display switching icons). For example, the display portion of the summary sentence included in the summary information 202 becomes a display switching icon.

[0205] In addition, in the summary information 202, a part th...

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PUM

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Abstract

When a worker performs a response instead of a chat robot in a user support service, the worker can appropriately answer a query of a user. An image processing system (10) is provided with a server (12), an image processing device (14), a portable terminal (16), and a call center terminal (80). When the response of the chat robot is switched to the response of the worker, the server (12) transmits the response history of the chat robot to the call center terminal (80), so that the response history of the chat robot can be confirmed in the call center terminal (80). Furthermore, when the amount of information of the coping history of the chat robot is less than or equal to a predetermined threshold value, the staff is presented with the entire coping history of the chat robot, and when the amount of information of the coping history of the chat robot exceeds the threshold value, the staff is presented with a summary of the coping history based on the coping history of the chat robot.

Description

technical field [0001] The present invention relates to an image processing system, and more particularly to an image processing system utilizing, for example, a chatbot (Chatbot) to assist a user. Background technique [0002] An example of such background art is disclosed in Patent Document 1. The message service system of the background technology includes the user terminal used by the user and the chat robot service server (Chat Service Server), the user operates the user terminal to access the chat robot service server on the cloud, and exchanges messages with the chat robot to make the chat robot perform printing services, etc. Serve. [0003] prior art literature [0004] Patent Document 1: JP-A-2019-191958 Contents of the invention [0005] Technical problem to be solved by the present invention [0006] In the user support service using the chatbot as in the background art, when there is a question that the chatbot cannot answer or the problem cannot be solved...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04N7/14H04L51/02H04L51/10H04L51/216
CPCH04N7/141H04L51/02H04L51/10H04N1/00244H04N1/00344H04N1/00281H04M2203/357H04M3/5183H04M3/5166H04M3/523H04N2201/0094
Inventor 佐枝政夫中井康博村上光一早野康友松尾惠美子
Owner SHARP KK
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