Network event fault processing method, device, equipment and product

A fault handling method and network event technology, applied in the field of network event fault handling, can solve problems such as inaccurate manual handling of network events, and achieve the effect of improving the efficiency of complaint handling, reducing the proportion of complaints, and reducing the pressure of operation and maintenance.

Pending Publication Date: 2022-04-19
INSPUR TIANYUAN COMM INFORMATION SYST CO LTD
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  • Abstract
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AI Technical Summary

Problems solved by technology

[0004] The present invention provides a fault handling method, device, equipment and product for network events, which are used to solve the defect of inaccurate manual processing of network events in the prior art, and realize automatic processing of abnormal events

Method used

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  • Network event fault processing method, device, equipment and product
  • Network event fault processing method, device, equipment and product
  • Network event fault processing method, device, equipment and product

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Embodiment Construction

[0049] In order to make the objectives, technical solutions and advantages of the present invention clearer, the technical solutions in the present invention will be clearly and completely described below with reference to the accompanying drawings. Obviously, the described embodiments are part of the embodiments of the present invention. , not all examples. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative efforts shall fall within the protection scope of the present invention.

[0050] Combine below figure 1 Describe the fault handling method of the network event of the present invention, the method includes the following steps:

[0051] S100. Generate a network event to be processed.

[0052] Through real-time monitoring of data sources generated by faults in the network, network events to be processed are obtained.

[0053] In this embodiment, the data sources include: group online (c...

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Abstract

The invention provides a network event fault processing method, device, equipment and product, and relates to the technical field of fault processing, and the method comprises the following steps: generating a to-be-processed network event; extracting associated information in the to-be-processed network event; associating the to-be-processed network event with a historical network event according to the association information; inputting the associated to-be-processed network event into a fault analysis model to obtain a fault reason and a processing scheme of the to-be-processed network event output by the fault analysis model; wherein the fault analysis model is obtained based on historical network event training; and scheduling the to-be-processed network event to corresponding operation and maintenance personnel for fault processing according to the fault reason and the processing scheme. According to the method, automatic processing of abnormal events is realized, orders are directly sent to related operation and maintenance personnel, renovation, rectification and whole-process closed-loop archiving are completed, and the operation and maintenance pressure of the operation and maintenance personnel is relieved.

Description

technical field [0001] The present invention relates to the technical field of fault processing, and in particular, to a fault processing method, device, device and product of a network event. Background technique [0002] As a new form of information dissemination, network media has penetrated into people's daily life. The current process for handling emergencies in the network is as follows: the operation and maintenance personnel intervene in advance, start the corresponding emergency plan, and hand it over to the corresponding processing personnel for processing according to the emergency plan. [0003] However, due to the different level of ability of each maintainer, errors caused by human factors may occur during data analysis and operation and maintenance of network events, resulting in inaccurate emergency plans. Relevant feedback is not good, and user satisfaction is poor. SUMMARY OF THE INVENTION [0004] The present invention provides a fault processing metho...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L41/0631H04L41/0677H04L41/0604
CPCH04L41/0631H04L41/0677H04L41/0604
Inventor 吴鲜篷
Owner INSPUR TIANYUAN COMM INFORMATION SYST CO LTD
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