Processing method, system, equipment and medium for recovering internet surfing of user

Abstract

The invention provides a processing method and system for recovering internet surfing of a user, electronic equipment and a computer readable storage medium, so as to solve the problem that the user cannot normally surf the internet after the package traffic use of the user reaches the package protocol traffic and renewal, but the user does not know how to operate. The method comprises the following steps: associating operation domain data and service domain data of an operator; according to the associated operation domain data and service domain data, monitoring whether the online user carries out flow renewal after the flow used in the month reaches the flow limit of the package in real time; if yes, further judging whether the user cannot surf the internet normally after renewing; and if the user cannot normally surf the internet after renewing, notifying the user to recover the operation mode of surfing the internet. According to the technical scheme, whether the user cannot normally surf the internet after renewing can be automatically monitored, the user is actively informed of a corresponding solution, the user is cared in advance, the user perception is improved, and the public praise of an enterprise is improved.

Description

technical field [0001] The present disclosure relates to the field of communication technologies, and in particular to a processing method for a user to resume accessing the Internet, a processing system for a user to resume accessing the Internet, an electronic device, and a computer-readable storage medium. Background technique [0002] For telecom operators, customer-centricity, paying attention to various needs of customers, reducing customer complaint rate and improving customer satisfaction are the key points of daily operation work. With the improvement of the quality of social life, customers' requirements for the quality of telecommunications services are also increasing; the number and frequency of customer complaints about telecommunications services are gradually increasing, which challenges the service quality and efficiency of telecommunications operators. At present, such a phenomenon is found in the live network. When the user's package traffic usage reaches ...

AI Technical Summary

Problems solved by technology

[0004] In order to at least solve the technical problem in the existing technology that when the user's package data usage reaches the package agreement, the follow-up fee cannot go online normally, and the user does not know how to operate and complain, The disclosure provides a processing method for a user to resume online access, a processing system for a user to resume online access, electronic equipment, and a computer-readable storage medium, which can monitor whether a user cannot access the Internet normally after renewal, and actively inform the user of the corresponding solution. Carry out early care for users, improve user perception, and enhance corporate reputation

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