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Task allocation method and device, electronic equipment and storage medium

A task allocation and task technology, applied in the direction of instruments, data processing applications, resources, etc., can solve problems such as low efficiency of manual allocation

Pending Publication Date: 2022-02-25
CHINA CONSTRUCTION BANK
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  • Application Information

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Problems solved by technology

[0004] In view of this, the present invention provides a task allocation method, electronic equipment, and a computer-readable storage medium to solve the technical problem of low manual allocation efficiency, and at the same time realize automatic allocation to qualified human resources to ensure efficient task processing

Method used

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  • Task allocation method and device, electronic equipment and storage medium
  • Task allocation method and device, electronic equipment and storage medium
  • Task allocation method and device, electronic equipment and storage medium

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Embodiment Construction

[0044] The technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application.

[0045]At present, the system has realized the centralized and decentralized processing mode of the document business. In the actual business operation process, it is necessary to manually sort the tasks twice. Optimized allocation of resources. In this case, the document business-based automatic task assignment method of the present application can solve the above technical problems.

[0046] refer to figure 1 , figure 1 It shows a distributed architecture diagram of task assignment in the documentary business scenario. The scene diagram includes customer group devices, server 100, and terminal devices corresponding to each employee, wherein, the device 101 of employee 1, the device 102 of employee 2, and the device 103 of employee 3 belong to post 1 (document processing ...

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Abstract

The invention provides a task allocation method and device, electronic equipment and a storage medium, and belongs to the technical field of task scheduling, the method is applied to a document service. The method comprises the steps: the following steps: obtaining a task corresponding to the document service; identifying basic information of the task, wherein the basic information at least comprises an attribute of a mechanism to which the task belongs, a task attribute, and a weight parameter and an allocation parameter which are determined at least based on the attribute of the mechanism and the task attribute; determining a document processing mechanism for processing the task based on the mechanism attribute and the task attribute; obtaining user evaluation information corresponding to employees with employee numbers in the document processing mechanism; and determining the number of the target employee according with the weight parameter and the distribution parameter according to the user evaluation information, and distributing the task to the terminal equipment corresponding to the number of the target employee. According to the method provided by the embodiment of the invention, automatic and reasonable allocation can be completed according to the actual conditions of the tasks and human resources, and the service processing efficiency is improved.

Description

technical field [0001] The invention relates to the technical field of task scheduling, in particular to a task allocation method, device, electronic equipment and storage medium. Background technique [0002] The processing of document business is a professional and high-tech business. Centralized processing of global document business has become a trend. Centralized processing of operating organizations and training of professional teams can release bank front desk service customer resources, which can not only reduce operating It can also unify document review standards and reduce operating costs. Centralized processing is a process-based management mode that realizes the separation of front, middle and back-end and the integrated assembly line operation of similar industrial enterprises. [0003] Compared with other businesses of the bank, the document business has a long product process, many transaction links, a lot of input and output information in a single link, an...

Claims

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Application Information

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IPC IPC(8): G06Q10/06G06Q10/10
CPCG06Q10/06311G06Q10/063118G06Q10/0639G06Q10/103
Inventor 张风奇李瑾金琳
Owner CHINA CONSTRUCTION BANK
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