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Employee service assessment information storage and management system

A management system and information storage technology, applied in the direction of data processing applications, instruments, resources, etc., can solve problems that affect service quality, sloppy and simple, dampen work enthusiasm and work enthusiasm, and achieve the effect of improving service quality

Active Publication Date: 2015-05-27
XIAOVO TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] At present, the service situation of employees is only measured by working hours, but not the specific services of employees. For example, in the same working hours, some employees serve more customers, and some employees serve more customers. or the same service, some employees serve carefully and meticulously, and some employees serve sloppy and simple services; however, the measurement results of their service conditions are the same, which will not only hit employees who serve customers well work enthusiasm and work enthusiasm, and seriously affected the service quality of the service provided by the business hall to customers

Method used

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  • Employee service assessment information storage and management system
  • Employee service assessment information storage and management system
  • Employee service assessment information storage and management system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0033] figure 1 It is a structural block diagram of an employee service assessment information storage management system in Embodiment 1 of the present invention.

[0034] Such as figure 1 As shown, in the first embodiment, the employee service assessment information storage management system 100 is used to store and manage the assessment information of company employees. Here, the service situation of company employees to visiting customers in the business hall is used as the assessment information.

[0035] The employee service assessment information storage management system 100 includes: an employee terminal 10 , a customer terminal 20 and a management device 30 .

[0036] The employee terminal 10 is held by the employee and has an employee terminal identification code; the customer terminal 20 is held by the customer and has an employee terminal identification code. In addition, the terminal 10 for employees and the terminal 20 for customers are communicatively connecte...

Embodiment 2

[0108] In this second embodiment, for the same structures as those in the first embodiment, the same symbols are used and the same descriptions are omitted.

[0109] Figure 12 It is a structural block diagram of a client terminal in Embodiment 2 of the present invention.

[0110] Such as Figure 12 As shown, in the second embodiment, the client terminal 220 includes the same client-side screen storage part 21, client-side input display part 22, installation package receiving part 23, application software installation part 25, judgment part 27 and time acquisition part 28, and the client terminal 220 also includes: a traffic acquisition part 221, a billing point information acquisition part 222, a client-side temporary storage part 223, a client-side communication part 224, and a client-side control unit that controls the operation of the above-mentioned parts. Section 225.

[0111] Figure 13 It is a structural block diagram of the management device in Embodiment 2 of the...

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Abstract

The invention provides an employee service assessment information storage and management system which adopts the service situation of company employees to visiting clients in a service hall as assessment information and stores and manages the assessment information. The employee service assessment information storage and management system comprises an employee terminal, a client terminal and a management device, wherein the employee terminal comprises an application software installation packet storage part for storing an installation packet, an employee image storage part, an employee input display part, an installation packet transmission network establishing part for establishing a transmission network, an installation packet transmission part for transmitting the installation packet through the transmission network, and an employee communication part; the client terminal comprises a client image storage part, a client input display part, an installation packet receiving part for receiving the transmitted installation packet, an application software installation part and a client communication part; the management device comprises a management communication part, and an assessment information storage part for storing assessment information; the client communication part is used for transmitting installation completing information to the employee terminal; the employee communication part is used for transmitting employee numbers, client terminal identification codes, application software names and installation completing information to the management device.

Description

technical field [0001] The invention relates to an employee service assessment information storage management system. Background technique [0002] With the rapid development of information and communication technology, mobile communication devices such as mobile phones have become indispensable communication tools in people's daily work, study and life, and people have higher and higher requirements and demands for services provided by mobile phones. In order to meet people's needs, mobile phone service providers have set up business halls that can provide all-round and high-quality information and communication services. These business halls are located in every corner of people's lives, providing great convenience for people's work, study and life. [0003] Generally, in the business hall, full-time employees provide various services to visiting customers, such as recommending customers to install various application software, demonstrating how to use application softwar...

Claims

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Application Information

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IPC IPC(8): G06Q10/06
CPCG06Q10/06398G06Q50/10
Inventor 魏欣
Owner XIAOVO TECH
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