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Call number circulation processing method based on call center

A processing method and technology for calling numbers, which are applied in the direction of automatic exchange, telephone communication, electrical components, etc., to solve the problem of circulation processing and speed up the circulation.

Pending Publication Date: 2021-12-07
广州华工中云信息技术有限公司
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  • Abstract
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  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The invention provides a call center-based call number transfer processing method, aiming to solve the problems of call center number utilization and number call efficiency, etc.

Method used

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  • Call number circulation processing method based on call center

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Embodiment 1

[0019] Such as figure 1 As shown, the present invention provides a call center-based call number transfer processing method, the main technical point of the method is the management method and the collaborative workflow of the mysql cluster and the redis cluster, and the specific steps are:

[0020] S1. Build a mysql cluster according to the official mysql document innodb cluster;

[0021] S2. Build a redis cluster according to redis official documents;

[0022] S3. Use mycat to manage the mysql cluster, which is divided into statistics library, query library and main library;

[0023] S4. Use the hash algorithm to evenly distribute the database on the redis cluster;

[0024] S5. Use the timer to compare the numbers dialed out on the same day at zero o'clock every day, extract the calls that fail, put them back into the call queue, and call again the next day; for those that are unsuccessful in marketing, according to the difference in marketing results and business, Put in...

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Abstract

The invention provides a call number circulation processing method based on a call center, and belongs to the technical field of call number flow processing of the call center. The method uses distributed deployment of a database and a redis cluster, the call number is processed by a mysql cluster, the redis cluster is asynchronously inquired and inserted, and an echelon level recovery algorithm is used. On one hand, the problem of working continuity of the telephone operator is solved, a good and appropriate calling speed is controlled, the working enthusiasm of the telephone operator is improved, and the overall number circulation efficiency is improved; and on the other hand, the problem of the utilization rate of the mobile phone numbers is solved, different algorithms are adopted according to different conditions in marketing failure, the numbers are recycled according to gradients, and the numbers are dialed after days of the corresponding gradients, so that the waste of the mobile phone numbers is avoided, the disgusting of an owner is avoided, and the service success rate is increased.

Description

technical field [0001] The invention relates to the technical field of call number transfer processing in a call center, in particular to a call center-based call number transfer processing method. Background technique [0002] At present, there are several problems in the call center on the market to dial the user's phone number: [0003] 1. The problem of number utilization: the company finally obtains a mobile phone number. If the call is unsuccessful or the marketing effect is not achieved, the number will be wasted, resulting in higher costs; [0004] 2. Efficiency of calling numbers: In traditional call centers, the process of transferring numbers is relatively long, and there are often situations where there is no number to call, or frequent calls, and the operator is overwhelmed. Contents of the invention [0005] The invention provides a calling number transfer processing method based on a call center, aiming at solving the problems of the number utilization rate...

Claims

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Application Information

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IPC IPC(8): H04M3/51H04L29/08
CPCH04M3/51H04M3/5175H04L67/1095
Inventor 张勤学颜继雄
Owner 广州华工中云信息技术有限公司
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