Communication client classification management method and system, electronic equipment and storage medium

Abstract

The invention provides a communication customer classification management method and system, electronic equipment and a medium, and the method comprises the steps: calculating a comprehensive stability score of a customer in a first preset period according to a stability factor of the customer, and dividing the customer into different stability levels according to the comprehensive stability score of the customer; according to the ARPU value contribution and the net age of the customer, calculating the comprehensive value score of the customer in the first preset period, and dividing the customer into different comprehensive value rating grades according to the comprehensive value score of the customer; dividing the clients into different groups according to the stability level and the comprehensive value rating level of the clients; and for clients of different groups, performing differentiated management on the clients. According to the technical scheme, detailed grouping can be carried out on the clients according to the full-service stability and value contribution under the names of the clients, grading and classification are carried out on the clients, resource configuration optimization and maintenance strategy matching are carried out, better management services are provided for the clients, the client perception is improved, and the client loss is reduced.

Description

technical field [0001] The present disclosure relates to the technical field of communication, and in particular to a communication client classification management method, a communication client classification management system, an electronic device, and a computer-readable storage medium. Background technique [0002] There are many ways to classify customers in various industries such as communications, e-commerce, and offline stores, such as distinguishing members from non-members, setting membership levels, etc. Generally, customers are classified according to consumption conditions to distinguish customer value contributions. [0003] The characteristic of the communication business is that the communication consumption data will be updated every month. The business is divided into mobile network, broadband, and fixed line. Communication consumption includes mobile network, broadband integration package, etc., and the customer may have multiple accounts or primary and s...

AI Technical Summary

Problems solved by technology

When predicting off-grid high-risk customers, the training results are only divided into high-risk customers and non-high-risk customers. The granularity of customer classification in customer retention behavior is not fine enough, and the classification process is often set by setting a series of restrictions. Classify and manage customers, and these classification methods are almost based on individual user numbers, and customer value collection with customers as rating units has not been realized

Couldn't provide better management for customers

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