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Customer evaluation method and system based on big data

A customer and evaluation data technology, applied in the field of customer evaluation methods and systems based on big data, can solve the problems of large customer evaluation data and low evaluation efficiency, and achieve the effect of improving evaluation efficiency

Pending Publication Date: 2021-05-07
南京利特嘉软件科技有限公司
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  • Abstract
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  • Claims
  • Application Information

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Problems solved by technology

[0005] The embodiment of the present application provides a customer evaluation method and system based on big data, which solves the technical problem in the prior art that there are too many customer evaluation data for logistics services, resulting in low evaluation efficiency, and achieves the goal of using effective framework data information Response, which in turn improves the technical effect of assessing efficiency

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  • Customer evaluation method and system based on big data
  • Customer evaluation method and system based on big data
  • Customer evaluation method and system based on big data

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Embodiment 1

[0024] Such as figure 1 As shown, the embodiment of the present application provides a customer evaluation method based on big data, the method is applied to a logistics management system, the system includes a process control module, a customer evaluation module and a view analysis module, and the method includes:

[0025] Step S100: according to the first user, input the first evaluation data information into the first evaluation page, wherein the first evaluation data information includes the first customer evaluation data and the first logistics evaluation data;

[0026] Step S200: Obtain the first evaluation request information of the first evaluation page;

[0027] Specifically, the first evaluation page is an input page for evaluating the first user, wherein the first evaluation page may also be information such as a webpage, a form, a link, etc., and the first user operates the A user of a big data-based customer evaluation system. In detail, when the first user subm...

Embodiment 2

[0094] Based on the same inventive concept as a big data-based customer evaluation method in the foregoing embodiment, the present invention also provides a big data-based customer evaluation system, such as figure 2 As shown, the system includes:

[0095] The first input unit 11 is configured to input the first evaluation data information into the first evaluation page according to the first user, wherein the first evaluation data information includes the first customer evaluation data and the first logistics assessment data;

[0096] A first obtaining unit 12, the first obtaining unit 12 is configured to obtain the first evaluation request information of the first evaluation page;

[0097] The second obtaining unit 13, the second obtaining unit 13 is configured to send the first evaluation request information to the front-end controller to obtain the first pending request information, wherein the front-end controller is the process control control center in the module;

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Abstract

The invention discloses a customer evaluation method and system based on big data. The method comprises the steps of obtaining first evaluation request information of a first evaluation page; sending the first evaluation request information to a front-end controller to obtain first to-be-processed request information; obtaining a first return processor from the processor mapper sent by the front-end controller; sending a first execution instruction to a processor adapter through the front-end controller, and inputting first evaluation data information into a customer satisfaction evaluation model; obtaining first return data information according to the customer satisfaction evaluation model; according to the front-end controller, analyzing the first return data information through the view analysis module, and obtaining first view display information; and sending the first view display information as first response data to the first user. Thus, the technical problem of low evaluation efficiency caused by too much customer evaluation data of logistics service in the prior art is solved.

Description

technical field [0001] The present invention relates to the fields related to customer evaluation, in particular to a method and system for customer evaluation based on big data. Background technique [0002] With the continuous development and improvement of computer technology, using the rapid development of computer science and technology to replace a large number of human resources, the logistics industry has become a new growth point of economic development. Due to the increasing demand for logistics in modern society, domestic logistics companies also gradually increased. In the case of increasingly fierce competition in the logistics industry, providing customers with high-quality services has become the main means of competition. Therefore, how to improve customer satisfaction with logistics services is particularly important. [0003] However, in the process of realizing the technical solution of the invention in the embodiment of the present application, the inven...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q30/00G06Q50/16
CPCG06Q10/0633G06Q30/01G06Q50/163
Inventor 顾晟
Owner 南京利特嘉软件科技有限公司
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