Business information consultation and feedback management platform

Abstract

The invention discloses a business information consultation and feedback management platform. The platform comprises a manual service terminal, an information consultation service terminal, a consultation question library, an information consultation client, a business information feedback management terminal, a personal information verification module, a question input module, a consultation information keyword grabbing module, a question screening module, an answer delivery module, a switching module, a consultation information input module, an information recording module and an interval time period return visit module. The information consultation client is used for consultation of clients, corresponding answers can be called through question keywords, switching between the manual server and the information consultation server can be freely achieved through the switching module, and a better service effect can be achieved in a matched mode. After consultation use, questions and answers of consultation can be processed through real-time return visits or interval time period return visits and then filled into the question bank, so that the customer experience effect can be obtained, consultation services can be better perfected, and the better consultation purpose is achieved.

Description

technical field [0001] The invention relates to the technical field of business consulting, in particular to a business information consulting and feedback management platform. Background technique [0002] Business Information Consulting is a professional investigation service company that accepts clients’ entrustment and provides a full range of services to collect intelligence, investigate and collect evidence on issues that clients care about. During the years of providing investigation services, it has expanded to the field of commodity economy, product development, business negotiations, and market research. Competition, tricks of debt evaders, liquidation of various amounts of economic debt, credit cards of business partners, property investigation, collection of pre-litigation evidence, etc., as small as Weng Gu's selection of son-in-law among ordinary people, secretly building a love nest, various insider secrets of personal background, etc. Accumulated a wealth of ...

AI Technical Summary

Problems solved by technology

[0003] In the business information consultation, the answers to the consultation questions are generally realized through manual or computer alone. In the process of answering the consultation, the consultation effect will be greatly affected. In the process of business consultation, the consultation questions cannot be comprehensively extracted and fed back to the question bank. The question bank cannot be gradually improved, resulting in a single consultation information, poor comprehensive ability, and poor consultation results

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