Intelligent distribution method and device based on event characteristics

Abstract

The invention discloses an intelligent distribution method and device based on event characteristics, and belongs to the technical field of artificial intelligence, and the method comprises the steps:respectively carrying out the Cartesian product matching calculation of a mapping relation from a complaint event to a grid geographic information library, a mapping relation from the complaint eventto a domain library and a grid member characteristic library; distributing the complaint event to the grid member with the highest matching rate to be processed according to the Cartesian product matching calculation result, the professionality of case processing of the law enforcement grid member is enhanced through the domain matching of the law enforcement grid member, the labor and time consumption caused by personnel non-professionality is reduced. The distance between a law enforcement grid member and a crime place is determined through grid matching, the timeliness of onsite processingof the grid member is improved, the information is intelligently distributed to a community grid member through a complaint place for rapid verification processing feedback, the problems that distribution is not rapid, responsibility is not clear, and feedback is not timely are solved. And multi-point complaint, intelligent distribution and quick response are realized.

Description

technical field [0001] The present invention relates to the technical field of artificial intelligence, in particular to an event feature-based intelligent distribution method and device. Background technique [0002] With the development of the Internet, there are more and more channels for feedback when community residents encounter problems in their lives, but the efficiency of feedback processing through different channels is uneven. Due to information islands and other reasons, law enforcement grid officers lag behind in obtaining information, and cannot deal with community residents' feedback in a timely manner. When the public encounters problems in community life and complains, due to the low connection rate of all parties, it is impossible to quickly identify professional law enforcement grid officers to conduct on-site verification and handling of complaints. [0003] Under normal circumstances, both the complaint handling desk and the law enforcement grid staff n...

AI Technical Summary

Problems solved by technology

[0005] The present invention provides an intelligent distribution method and device based on event characteristics, aiming at solving the problem of quickly and intelligently distributing complaint events to grid members in nearby professional fields, and intelligently distributing them to community grid members for quick verification and processing feedback through the place where complaints occur , solve the problems of slow distribution, unclear responsibilities, and untimely feedback, and achieve multi-point complaints, intelligent distribution, and rapid response

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