Customer return visit task processing method, device and equipment and storage medium

Abstract

The invention provides a customer return visit task processing method, device and equipment and a storage medium. After a call request from a client is received, or after a return visit instruction isreceived and before the call request is initiated to the client, questionnaire identifiers of all unprocessed return visit questionnaires for the client are inquired, wheein the questionnaire identifiers comprise return visit questionnaire corresponding to unprocessed return visit tasks in a head company system server and / or sub company system servers; and all unprocessed return visit questionnaires of the client are acquired from a database according to the questionnaire identifier, and the unprocessed return visit questionnaires are sent to a target system server to be displayed on terminalequipment of the target system server, so that processing personnel on the terminal equipment side complete all unprocessed return visit tasks of the client according to the return visit questionnaires. All unprocessed return visit questionnaires of a client are obtained, all unprocessed return visit tasks of the client are completed through one call based on the return visit questionnaires, thenumber of times of contact with the client in the return visit process is reduced, and the client experience and the return visit efficiency are improved.

Description

technical field [0001] The present invention relates to the field of communication technology, in particular to a method, device, equipment and storage medium for processing a customer return visit task. Background technique [0002] As some companies grow, one or more subsidiaries are usually established. The head office and subsidiaries usually independently design their own business systems according to their respective business needs to manage and maintain their respective businesses. [0003] Since the head office and each subsidiary company may provide different business services for the same customer, when a customer return visit is required for each business service of the customer, the head office and each subsidiary company need to contact the customer according to the business services they provide to the customer , to confirm whether the customer understands the business service content it provides, and if not, explain and explain to the customer. The existing ...

AI Technical Summary

Problems solved by technology

The existing return visit process is inefficient and inconvenient for customers, resulting in a poor customer experience

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