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Question answering method, device, computer equipment and storage medium

A technology of questions and answers, which is applied in the fields of question and answer methods, devices, computer equipment and storage media, and can solve problems such as poor user experience and incompatibility

Active Publication Date: 2021-03-16
SHENZHEN ZHUIYI TECH CO LTD
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AI Technical Summary

Problems solved by technology

[0004] However, if the deep learning model misjudges the business scenario, there will be a situation where the queried answer does not correspond to the user's question, which will lead to poor user experience

Method used

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  • Question answering method, device, computer equipment and storage medium
  • Question answering method, device, computer equipment and storage medium
  • Question answering method, device, computer equipment and storage medium

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Embodiment Construction

[0086] In order to make the purpose, technical solution and advantages of the present application clearer, the present application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.

[0087] Q&A is a question-and-answer format in which users ask questions and intelligent robots solve them for them. For example, in the general question-and-answer scenario, the intelligent robot can find out the corresponding answer according to the user's question; in the casual chat scenario, the intelligent robot can chat with the user; Information; in the task processing scenario, intelligent robots can handle set tasks for users, such as ordering meals and tickets.

[0088] In the prior art, the intelligent robot usually first judges the business scenario according ...

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Abstract

The present application relates to a question answering method, device, computer equipment and storage medium. The method includes: receiving an input user question; invoking a plurality of scene robots to search for knowledge points according to the user question respectively, and obtaining candidate knowledge points found by each scene robot; wherein, each of the candidate knowledge points Stored in the preset knowledge point database corresponding to each of the scene robots, each of the candidate knowledge points includes standard questions and answers; sort the multiple candidate knowledge points found, and determine the target knowledge according to the sorting results point; output the answer corresponding to the target knowledge point. Using this method can improve the accuracy of the answer and improve the user experience.

Description

technical field [0001] The present application relates to the technical field of artificial intelligence, in particular to a question answering method, device, computer equipment and storage medium. Background technique [0002] With the development of science and technology, intelligent robots are used in various fields of people's work and life. Usually, intelligent robots are required to support multiple business scenarios at the same time, for example, to support general question and answer scenarios, chat scenarios, data query and answer scenarios, task handling scenarios, and so on. [0003] In the related technology, after the intelligent robot receives the user's question, it first judges the business scenario corresponding to the user's question through the deep learning model, and then calls the scene robot corresponding to the business scene, and the called scene robot queries the answer corresponding to the user's question. [0004] However, if the deep learning...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/332G06F16/338G06K9/62
CPCG06F16/3329G06F16/338G06V10/751G06F18/22
Inventor 刘玉李松如文博
Owner SHENZHEN ZHUIYI TECH CO LTD
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