Service sequence-driven personalized bill generation method

Abstract

The invention discloses a service sequence-driven personalized bill generation method, and particularly relates to the field of electronic channel services, which comprises the following generation steps: S1, data integration construction: processing and integrating quantity and cost business data; s2, model construction: managing personalized bill algorithm programs of different versions, and constructing an enabled personalized bill model; and S3, application: constructing a personalized bill by using the daily bill data obtained by model calculation, performing graphical display through echarts, and querying daily bill calculation result data from the RDS by a front-end application user through a JDBC interface. According to the invention, through application of technologies such as bigdata and the like, the personalized bill service model is carded out, personalized electronic bills are pushed through electronic channels, and quasi-real-time personalized bill pushing services areprovided, so that customers have self charge level perception and evaluation capabilities, the charge business query and complaint proportion is reduced, and the customer service satisfaction is improved.

Description

technical field [0001] The embodiment of the present invention relates to the field of electronic channel services, and in particular to a method for generating personalized bills driven by business sequences. Background technique [0002] With the further development of grid companies' integrated work in the marketing field, the transformation from "internal business-centric" to "customer-centric", "functional management" to "process management", and "extensive management" to "lean management" Concepts such as transformation are deeply rooted in the hearts of the people. At present, the power grid has realized the large-scale construction of the power customer service system, which fully reflects the construction goals of service intensification and management efficiency. In the context of large concentration of customer service, with the increasing service demands and higher service quality requirements of electric power customers, a large number of electric power service...

AI Technical Summary

Problems solved by technology

On the one hand, for users, it is too late to obtain information about the amount of fees, and they cannot timely detect their own electricity consumption and the arrears in their accounts and continue to pay according to the situation; on the other hand, for power supply companies, users can only Payment processing after receiving the bill at the end of the month means that the enterprise needs to pay the electricity bill in advance for users with insufficient expenses, which increases the operating burden of the enterprise

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