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Intelligent outbound processing method and device, computer equipment and storage medium

A processing method and intelligent technology, applied in the direction of automatic exchange, voice analysis, telephone communication, etc., can solve the problems of reducing call efficiency, unable to achieve the purpose of the call, etc., to achieve the effect of improving the efficiency of the call, ensuring the purpose of the call, and high accuracy

Pending Publication Date: 2019-10-18
ONE CONNECT SMART TECH CO LTD SHENZHEN
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  • Abstract
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AI Technical Summary

Problems solved by technology

[0003] The embodiment of the present invention provides an intelligent outbound call processing method, device, computer equipment and storage medium to solve the problem that the purpose of the call cannot be realized and the efficiency of the call is reduced when the current intelligent customer service cannot reply to the customer

Method used

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  • Intelligent outbound processing method and device, computer equipment and storage medium
  • Intelligent outbound processing method and device, computer equipment and storage medium
  • Intelligent outbound processing method and device, computer equipment and storage medium

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Embodiment Construction

[0029] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0030] The intelligent outbound call processing method provided by the embodiment of the present invention can be applied in such as figure 1 In an application environment, specifically, the intelligent outbound call processing method is applied in an intelligent outbound call system, and the intelligent outbound call system includes such as figure 1 The client and the server are shown, the client and the server communicate through the network, and are...

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Abstract

The invention discloses an intelligent outbound processing method, a device, equipment and a storage medium, wherein the method comprises the steps: generating a data query instruction according to atarget product identification and a task type in a to-be-processed task, querying a verbal skill database, and obtaining an outbound verbal skill; obtaining a to-be-called client identifier, carryingout outbound on the mobile terminal through the outbound interface, and obtaining an outbound processing result; if the outbound call succeeds, establishing a call channel with the mobile terminal, playing outbound call voice data and collecting current recording data; performing voice recognition on the current recording data by adopting a voice recognition model to obtain current text data; andperforming text semantic analysis on the current text data to obtain an intention analysis result, when the intention analysis result is a specific intention, determining an agent identifier matched with the specific intention, establishing a call channel between the mobile terminal and an agent terminal, and displaying outbound verbal skill and the corresponding current text data on the agent terminal. The method can effectively improve the call efficiency of telemarketing.

Description

technical field [0001] The invention relates to the technical field of speech recognition, in particular to an intelligent outbound call processing method, device, computer equipment and storage medium. Background technique [0002] Telemarketing refers to the method of communicating with customers by telephone to achieve the purpose of promoting products or returning visits. In traditional telemarketing, in order to reduce labor costs, companies usually use intelligent customer service robots (hereinafter referred to as intelligent customer service) to talk to customers and answer customers' questions, that is, to use intelligent customer service to provide services to customers. However, when the customer's words exceed the pre-stored speech range of the intelligent customer service, the intelligent customer service cannot reply to the customer, which makes the purpose of the call impossible to achieve and reduces the efficiency of the call. When the intelligent customer ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/51G10L15/22G10L15/18
CPCH04M3/5166G10L15/22G10L15/18G10L2015/225
Inventor 刘丽珍
Owner ONE CONNECT SMART TECH CO LTD SHENZHEN
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